WiscNet incident
[2267091] - Viterbo University - 2307 - Interface Down
WiscNet experienced a major incident on July 26, 2026 affecting Viterbo University, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 26, 2026, 06:28 PM UTC
Hello, We are observing circuit 2307 for Viterbo University is down again. We are requesting a restart of the Charter router on-site and let us know if any further assistance is needed.
- identified Jul 27, 2026, 06:01 PM UTC
Hello, We are still observing the 2307 circuit for Viterbo University as down. We have reached out to the provider and they are setting up a dispatch to the site to investigate their equipment.
- resolved Jul 28, 2026, 02:58 PM UTC
Hello, After our provider dispatched to the site and swapped out their router, we observed alarms clear and the connection facing Wiscnet restored. At this time, we are observing healthy bidirectional traffic pass on this connection.
- postmortem Jul 28, 2026, 02:59 PM UTC
Date & Time of Incident: 7/25 12 PM Central Duration: 4,171 Minutes Technician\(s\): Marcus Review Date: 7/28 Root Cause: Provider equipment failure. Brief Summary: We received alarms for the connection facing the provider’s router on 7/25 12 PM Central, after power cycle of the provider’s router the issue still persisted. We reached out to our provider to dispatch to the site and after the provider’s router was replaced we observed traffic pass on this connection on 7/28 at 9:31 AM Central.