WiscNet incident

[2255451] West Salem School District - Router Unreachable

Critical Resolved View vendor source →

WiscNet experienced a critical incident on July 2, 2026 affecting West Salem School District, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 02:12 PM UTC
Resolved
Jul 02, 2026, 06:16 PM UTC
Duration
4h 3m
Detected by Pingoru
Jul 02, 2026, 02:12 PM UTC

Affected components

West Salem School District

Update timeline

  1. identified Jul 02, 2026, 02:12 PM UTC

    Hello, The WiscNet NOC has lost access to our device for West Salem School District at 8:33am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1825. If you have any additional questions, please contact WiscNet NOC.

  2. resolved Jul 02, 2026, 06:16 PM UTC

    Hello, The WiscNet NOC has regained access to the onsite router at 12:20pm, and all alarms have cleared.

  3. postmortem Jul 02, 2026, 06:18 PM UTC

    Date & Time of Incident:` 7/2/26 8:33am ` Duration:` 3 hours 47 minutes ` Technician\(s\):` Payton ` Review Date: 7/2/26 Brief Summary: The WiscNet NOC lost access to the West Salem School District Router Root Cause: Loss of Power