Resolved on November 9, 2026, affecting CESA 4.
Date & Time of Incident: 11/8 1:51 PM Duration: 1171 Technician\(s\): Fue Khang, Zachary Prissel Review Date: 11/9 Brief Summary: Alarms came in. GLS investigated, they found Juniper SWT power was not plugged in all the way. Corrected this and connection restored to site Root Cause: Provider equipment issues.
Affected components
Update timeline
- resolved Nov 09, 2026, 03:55 PM UTC
Hello, The WiscNet NOC has lost access to our device for Cesa04 at 13:55 CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1823. The LMP's NOC is aware of the alarm and investigating. If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761. Thank you,
- postmortem Nov 09, 2026, 03:58 PM UTC
Date & Time of Incident: 11/8 1:51 PM Duration: 1171 Technician\(s\): Fue Khang, Zachary Prissel Review Date: 11/9 Brief Summary: Alarms came in. GLS investigated, they found Juniper SWT power was not plugged in all the way. Corrected this and connection restored to site Root Cause: Provider equipment issues.
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