Windcave Outage History
Windcave is up right nowPingoru has recorded 6 incidents for Windcave: 6 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 47 of 720 (7%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 7 of 744 (1%) |
| September 2026 | 1 | 17 of 720 (2%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 61 (0%) |
Incidents, newest first
Major September 16, 2026 Account2Account Maintenance Notice - KiwiBank 16h 31m Account2Account, Account2Account (Account2Account — New Zealand)
Started Sep 16, 2026, 10:33 PM UTC· resolved Sep 17, 2026, 03:05 PM UTC
- investigating Sep 16, 2026, 10:33 PM UTC
NZT: 19:16 16/09/2026 - Ongoing Kiwibank Account2Account is currently under maintenance. Apologies for the inconvenience.
- identified Sep 17, 2026, 12:04 AM UTC
NZT: 19:16 16/09/2026 - Ongoing Kiwibank Account2Account is currently under maintenance. Apologies for the inconvenience.
- resolved Sep 17, 2026, 03:05 PM UTC
NZT: 19:16 16/09/2026 - 15:05 17/09/2026 Kiwibank Account2Account maintenance completed. Apologies for the inconvenience Back to current status Status History Report Issue Powered by Status.io Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close
Minor August 19, 2026 Unscheduled Outage - Windcave 5h 21m Windcave Merchant Services, Windcave Merchant Services (Americas), Windcave Merchant Services (Windcave Merchant Services — New Zealand), Windcave Merchant Services (Windcave Merchant Services — Australia) and 31 more
Started Aug 19, 2026, 01:17 AM UTC· resolved Aug 19, 2026, 06:39 AM UTC
- investigating Aug 19, 2026, 01:17 AM UTC
PDT: 18 Aug 18:00 - Ongoing BST: 19 Aug 02:00 - Ongoing AEST: 19 Aug 11:00 - Ongoing NZT: 19 Aug 13:00 - Ongoing Region: Global Windcave is currently experiencing technical issues which may result in intermittent transaction declines. This is being investigated with priority. Updates to follow.
- monitoring Aug 19, 2026, 01:35 AM UTC
PDT: 18 Aug 18:00 - 18:31 BST: 19 Aug 02:00 - 02:31 AEST: 19 Aug 11:00 - 11:31 NZT: 19 Aug 13:00 - 13:31 Region: Global Transaction processing has returned back to normal. Windcave is continuing to monitor closely.
- monitoring Aug 19, 2026, 02:25 AM UTC
PDT: 18 Aug 18:00 - 18:31 BST: 19 Aug 02:00 - 02:31 AEST: 19 Aug 11:00 - 11:31 NZT: 19 Aug 13:00 - 13:31 Region: Global The teams have identified the root cause and restored services back online. Windcave will continue to monitor closely.
- resolved Aug 19, 2026, 06:39 AM UTC
Back to current status Status History Report Issue Powered by Status.io Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close
Minor August 15, 2026 Unscheduled Outage - Mastercard 1h 11m Windcave Merchant Services, Windcave Merchant Services (Americas), Windcave Merchant Services (Windcave Merchant Services — New Zealand), Windcave Merchant Services (Windcave Merchant Services — Australia) and 27 more
Started Aug 15, 2026, 04:38 AM UTC· resolved Aug 15, 2026, 05:49 AM UTC
- investigating Aug 15, 2026, 04:38 AM UTC
PDT: Date/Time - 21:02 - Ongoing EDT: Date/Time - 00:02 - Ongoing AEST/AEDT: Date/Time - 14:02 - Ongoing NZT: Date/Time - 16:02 - Ongoing Merchants transacting via Windcave - Mastercard link are experiencing transaction failures. These failures are returning a 96 response code. Windcave is investigating with Mastercard with priority . Updates to follow.
- identified Aug 15, 2026, 05:00 AM UTC
Windcave have escalated the ongoing issue to Mastercard who are actively working with priority to restore service. Further updates to follow
- monitoring Aug 15, 2026, 05:36 AM UTC
Mastercard approving transactions from approximately: PDT: Date/Time - 22:30 EDT: Date/Time - 01:30 AEST/AEDT: Date/Time - 15:30 NZT: Date/Time - 17:30 We are continuing to monitor.
- resolved Aug 15, 2026, 05:49 AM UTC
Mastercard Outage approximate window: PDT: Date/Time - 21:02 - 22:30 EDT: Date/Time - 00:02 - 01:30 AEST/AEDT: Date/Time - 14:02 - 15:30 NZT: Date/Time - 16:02 - 17:30 Mastercard has confirmed the issue to be resolved on their end. Back to current status Status History Report Issue Powered by Status.io Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close
Minor June 22, 2026 Unscheduled Outage - Session Initiated IVR 1d 22h IVR Payment Services, IVR Payment Services (IVR Payment Services — Americas), IVR Payment Services (IVR Payment Services — Asia-Pacific), IVR Payment Services (IVR Payment Services — EMEA)
Started Jun 22, 2026, 02:04 AM UTC· resolved Jun 24, 2026, 12:58 AM UTC
- investigating Jun 22, 2026, 02:04 AM UTC
We are aware of issues affecting processing via Session-Initiated IVR. Windcave is currently investigating this with priority. Further updates will follow.
- identified Jun 23, 2026, 12:42 AM UTC
The issue has been identified upstream with a third-party provider. We are working closely with them to restore service as soon as possible. Further updates will be provided when available.
- resolved Jun 24, 2026, 12:58 AM UTC
A fix has been deployed and confirmed to resolve issues with session initiated IVR. If you experience any further issues please raise to [email protected] Back to current status Status History Report Issue Powered by Status.io Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close
Minor April 19, 2026 Degraded Performance detected on status page – Overall
Started Apr 19, 2026, 09:20 PM UTC· resolved Apr 19, 2026, 09:20 PM UTC
No vendor updates were posted for this incident.
Minor February 5, 2026 NAB A2A Outage 96d 1h Account2Account, Account2Account (Account2Account — Australia)
Started Feb 05, 2026, 01:09 AM UTC· resolved May 12, 2026, 02:50 AM UTC
- investigating Feb 05, 2026, 01:09 AM UTC
AEDT: 11:18 AM 5th February 2026 - Ongoing Region: Australia Merchants transacting via the Windcave NAB A2A link are currently experiencing transaction failures.
- identified Feb 05, 2026, 01:09 AM UTC
Currently NAB via Account2Account has been temporarily disabled while a fix is in progress.
- resolved May 12, 2026, 02:50 AM UTC
A fix for NAB Account2Account has deployed and has been enabled: 12/05/2026 12:50:19 AEST We will continue to monitor. Back to current status Status History Report Issue Powered by Status.io Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close