Windcave Outage History

Windcave is up right now

Windcave had 6 outages in the last 2 years totaling 2375h 39m of downtime — averaging 0.2 incidents per month.

There were 6 Windcave outages since February 5, 2026 totaling 2375h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.windcave.com

Major September 16, 2026

Account2Account Maintenance Notice - KiwiBank

Detected by Pingoru
Sep 16, 2026, 10:33 PM UTC
Resolved
Sep 17, 2026, 03:05 PM UTC
Duration
16h 31m
Affected: Account2AccountAccount2Account (New Zealand)
Timeline · 3 updates
  1. investigating Sep 16, 2026, 10:33 PM UTC

    NZT: 19:16 16/09/2026 - Ongoing Kiwibank Account2Account is currently under maintenance. Apologies for the inconvenience.

  2. identified Sep 17, 2026, 12:04 AM UTC

    NZT: 19:16 16/09/2026 - Ongoing Kiwibank Account2Account is currently under maintenance. Apologies for the inconvenience.

  3. resolved Sep 17, 2026, 03:05 PM UTC

    NZT: 19:16 16/09/2026 - 15:05 17/09/2026 Kiwibank Account2Account maintenance completed. Apologies for the inconvenience Back to current status Status History Report Issue Powered by Status.io Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

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Minor August 19, 2026

Unscheduled Outage - Windcave

Detected by Pingoru
Aug 19, 2026, 01:17 AM UTC
Resolved
Aug 19, 2026, 06:39 AM UTC
Duration
5h 21m
Affected: Windcave Merchant ServicesHosted Payments APIMerchant Hosted APICard Present ServicesBatch Processing ServicesIVR Payment ServicesPayline Web Interface and ReportingPayline Web Interface and Reporting (Americas)Payline Web Interface and Reporting (Asia-Pacific)Payline Web Interface and Reporting (EMEA)Account2AccountAccount2Account (New Zealand)Account2Account (Australia)Windcave Merchant Services (Canada)Windcave Merchant Services (United States)Windcave Merchant Services (United Kingdom)Windcave Merchant Services (Europe)
Timeline · 7 updates
  1. investigating Aug 19, 2026, 01:17 AM UTC

    PDT: 18 Aug 18:00 - Ongoing BST: 19 Aug 02:00 - Ongoing AEST: 19 Aug 11:00 - Ongoing NZT: 19 Aug 13:00 - Ongoing Region: Americas, Europe Windcave is currently experiencing technical issues which may result in intermittent transaction declines. This is being investigated with priority. Updates to follow.

  2. investigating Aug 19, 2026, 01:17 AM UTC

    PDT: 18 Aug 18:00 - Ongoing BST: 19 Aug 02:00 - Ongoing AEST: 19 Aug 11:00 - Ongoing NZT: 19 Aug 13:00 - Ongoing Region: Global Windcave is currently experiencing technical issues which may result in intermittent transaction declines. This is being investigated with priority. Updates to follow.

  3. monitoring Aug 19, 2026, 01:35 AM UTC

    PDT: 18 Aug 18:00 - 18:31 BST: 19 Aug 02:00 - 02:31 AEST: 19 Aug 11:00 - 11:31 NZT: 19 Aug 13:00 - 13:31 Region: Americas, Europe Transaction processing has returned back to normal. Windcave is continuing to monitor closely.

  4. monitoring Aug 19, 2026, 01:35 AM UTC

    PDT: 18 Aug 18:00 - 18:31 BST: 19 Aug 02:00 - 02:31 AEST: 19 Aug 11:00 - 11:31 NZT: 19 Aug 13:00 - 13:31 Region: Global Transaction processing has returned back to normal. Windcave is continuing to monitor closely.

  5. monitoring Aug 19, 2026, 02:25 AM UTC

    PDT: 18 Aug 18:00 - 18:31 BST: 19 Aug 02:00 - 02:31 AEST: 19 Aug 11:00 - 11:31 NZT: 19 Aug 13:00 - 13:31 Region: Americas, Europe The teams have identified the root cause and restored services back online. Windcave will continue to monitor closely.

  6. monitoring Aug 19, 2026, 02:25 AM UTC

    PDT: 18 Aug 18:00 - 18:31 BST: 19 Aug 02:00 - 02:31 AEST: 19 Aug 11:00 - 11:31 NZT: 19 Aug 13:00 - 13:31 Region: Global The teams have identified the root cause and restored services back online. Windcave will continue to monitor closely.

  7. resolved Aug 19, 2026, 06:39 AM UTC

    Back to current status Status History Report Issue Powered by Status.io Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

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Minor August 15, 2026

Unscheduled Outage - Mastercard

Detected by Pingoru
Aug 15, 2026, 04:38 AM UTC
Resolved
Aug 15, 2026, 05:49 AM UTC
Duration
1h 11m
Affected: Windcave Merchant ServicesHosted Payments APIMerchant Hosted APICard Present ServicesBatch Processing ServicesIVR Payment ServicesPayline Web Interface and ReportingPayline Web Interface and Reporting (Americas)Payline Web Interface and Reporting (Asia-Pacific)Payline Web Interface and Reporting (EMEA)Account2AccountAccount2Account (New Zealand)Account2Account (Australia)
Timeline · 7 updates
  1. investigating Aug 15, 2026, 04:38 AM UTC

    PDT: Date/Time - 21:02 - Ongoing EDT: Date/Time - 00:02 - Ongoing AEST/AEDT: Date/Time - 14:02 - Ongoing NZT: Date/Time - 16:02 - Ongoing Mastercard transactions are experiencing failures. These transaction failures are returning a 96 response code. Windcave is investigating with Mastercard with priority . Updates to follow.

  2. investigating Aug 15, 2026, 04:38 AM UTC

    PDT: Date/Time - 21:02 - Ongoing EDT: Date/Time - 00:02 - Ongoing AEST/AEDT: Date/Time - 14:02 - Ongoing NZT: Date/Time - 16:02 - Ongoing Merchants transacting via Windcave - Mastercard link are experiencing transaction failures. These failures are returning a 96 response code. Windcave is investigating with Mastercard with priority . Updates to follow.

  3. identified Aug 15, 2026, 05:00 AM UTC

    Windcave have escalated the ongoing issue to Mastercard who are actively working with priority to restore service. Further updates to follow

  4. identified Aug 15, 2026, 05:00 AM UTC

    Windcave have escalated the ongoing issue to Mastercard who are actively working with priority to restore service. Further updates to follow

  5. monitoring Aug 15, 2026, 05:36 AM UTC

    Mastercard approving transactions from approximately: PDT: Date/Time - 22:30 EDT: Date/Time - 01:30 AEST/AEDT: Date/Time - 15:30 NZT: Date/Time - 17:30 We are continuing to monitor.

  6. monitoring Aug 15, 2026, 05:36 AM UTC

    Mastercard approving transactions from approximately: PDT: Date/Time - 22:30 EDT: Date/Time - 01:30 AEST/AEDT: Date/Time - 15:30 NZT: Date/Time - 17:30 We are continuing to monitor.

  7. resolved Aug 15, 2026, 05:49 AM UTC

    Mastercard Outage approximate window: PDT: Date/Time - 21:02 - 22:30 EDT: Date/Time - 00:02 - 01:30 AEST/AEDT: Date/Time - 14:02 - 15:30 NZT: Date/Time - 16:02 - 17:30 Mastercard has confirmed the issue to be resolved on their end. Back to current status Status History Report Issue Powered by Status.io Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

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Minor June 22, 2026

Unscheduled Outage - Session Initiated IVR

Detected by Pingoru
Jun 22, 2026, 02:04 AM UTC
Resolved
Jun 24, 2026, 12:58 AM UTC
Duration
1d 22h
Affected: IVR Payment ServicesPayline Web Interface and Reporting (Americas)Payline Web Interface and Reporting (Asia-Pacific)Payline Web Interface and Reporting (EMEA)
Timeline · 5 updates
  1. investigating Jun 22, 2026, 02:04 AM UTC

    We are aware of issues affecting processing via Session-Initiated IVR. Windcave is currently investigating this with priority. Further updates will follow.

  2. investigating Jun 22, 2026, 02:04 AM UTC

    We are aware of issues affecting processing via Session-Initiated IVR. Windcave is currently investigating this with priority. Further updates will follow.

  3. identified Jun 23, 2026, 12:42 AM UTC

    The issue has been identified upstream with a third-party provider. We are working closely with them to restore service as soon as possible. Further updates will be provided when available.

  4. identified Jun 23, 2026, 12:42 AM UTC

    The issue has been identified upstream with a third-party provider. We are working closely with them to restore service as soon as possible. Further updates will be provided when available.

  5. resolved Jun 24, 2026, 12:58 AM UTC

    A fix has been deployed and confirmed to resolve issues with session initiated IVR. If you experience any further issues please raise to [email protected] Back to current status Status History Report Issue Powered by Status.io Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

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Minor February 5, 2026

NAB A2A Outage

Detected by Pingoru
Feb 05, 2026, 01:09 AM UTC
Resolved
May 12, 2026, 02:50 AM UTC
Duration
96d 1h
Affected: Account2AccountAccount2Account (Australia)
Timeline · 4 updates
  1. investigating Feb 05, 2026, 01:09 AM UTC

    AEDT: 11:18 AM 5th February 2026 - Ongoing Region: Australia Merchants transacting via the Windcave NAB A2A link are currently experiencing transaction failures.

  2. identified Feb 05, 2026, 01:09 AM UTC

    Currently NAB via Account2Account has been temporarily disabled while a fix is in progress.

  3. investigating Feb 05, 2026, 01:09 AM UTC

    AEDT: 11:18 AM 5th February 2026 - Ongoing Region: Australia Merchants transacting via the Windcave NAB A2A link are currently experiencing transaction failures.

  4. resolved May 12, 2026, 02:50 AM UTC

    A fix for NAB Account2Account has deployed and has been enabled: 12/05/2026 12:50:19 AEST We will continue to monitor. Back to current status Status History Report Issue Powered by Status.io Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

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