Windcave experienced a minor incident on June 22, 2026 affecting IVR Payment Services and Payline Web Interface and Reporting (Americas) and 1 more component, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2026, 02:04 AM UTC
We are aware of issues affecting processing via Session-Initiated IVR. Windcave is currently investigating this with priority. Further updates will follow.
- investigating Jun 22, 2026, 02:04 AM UTC
We are aware of issues affecting processing via Session-Initiated IVR. Windcave is currently investigating this with priority. Further updates will follow.
- identified Jun 23, 2026, 12:42 AM UTC
The issue has been identified upstream with a third-party provider. We are working closely with them to restore service as soon as possible. Further updates will be provided when available.
- identified Jun 23, 2026, 12:42 AM UTC
The issue has been identified upstream with a third-party provider. We are working closely with them to restore service as soon as possible. Further updates will be provided when available.
- resolved Jun 24, 2026, 12:58 AM UTC
A fix has been deployed and confirmed to resolve issues with session initiated IVR. If you experience any further issues please raise to [email protected] Back to current status Status History Report Issue Powered by Status.io Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close