Windcave incident

Unscheduled Outage - Mastercard

Minor Resolved View vendor source →

Windcave experienced a minor incident on August 15, 2026 affecting Windcave Merchant Services and Hosted Payments API and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2026, 04:38 AM UTC
Resolved
Aug 15, 2026, 05:49 AM UTC
Duration
1h 11m
Detected by Pingoru
Aug 15, 2026, 04:38 AM UTC

Affected components

Windcave Merchant ServicesHosted Payments APIMerchant Hosted APICard Present ServicesBatch Processing ServicesIVR Payment ServicesPayline Web Interface and ReportingPayline Web Interface and Reporting (Americas)Payline Web Interface and Reporting (Asia-Pacific)Payline Web Interface and Reporting (EMEA)

Update timeline

  1. investigating Aug 15, 2026, 04:38 AM UTC

    PDT: Date/Time - 21:02 - Ongoing EDT: Date/Time - 00:02 - Ongoing AEST/AEDT: Date/Time - 14:02 - Ongoing NZT: Date/Time - 16:02 - Ongoing Mastercard transactions are experiencing failures. These transaction failures are returning a 96 response code. Windcave is investigating with Mastercard with priority . Updates to follow.

  2. investigating Aug 15, 2026, 04:38 AM UTC

    PDT: Date/Time - 21:02 - Ongoing EDT: Date/Time - 00:02 - Ongoing AEST/AEDT: Date/Time - 14:02 - Ongoing NZT: Date/Time - 16:02 - Ongoing Merchants transacting via Windcave - Mastercard link are experiencing transaction failures. These failures are returning a 96 response code. Windcave is investigating with Mastercard with priority . Updates to follow.

  3. identified Aug 15, 2026, 05:00 AM UTC

    Windcave have escalated the ongoing issue to Mastercard who are actively working with priority to restore service. Further updates to follow

  4. identified Aug 15, 2026, 05:00 AM UTC

    Windcave have escalated the ongoing issue to Mastercard who are actively working with priority to restore service. Further updates to follow

  5. monitoring Aug 15, 2026, 05:36 AM UTC

    Mastercard approving transactions from approximately: PDT: Date/Time - 22:30 EDT: Date/Time - 01:30 AEST/AEDT: Date/Time - 15:30 NZT: Date/Time - 17:30 We are continuing to monitor.

  6. monitoring Aug 15, 2026, 05:36 AM UTC

    Mastercard approving transactions from approximately: PDT: Date/Time - 22:30 EDT: Date/Time - 01:30 AEST/AEDT: Date/Time - 15:30 NZT: Date/Time - 17:30 We are continuing to monitor.

  7. resolved Aug 15, 2026, 05:49 AM UTC

    Mastercard Outage approximate window: PDT: Date/Time - 21:02 - 22:30 EDT: Date/Time - 00:02 - 01:30 AEST/AEDT: Date/Time - 14:02 - 15:30 NZT: Date/Time - 16:02 - 17:30 Mastercard has confirmed the issue to be resolved on their end. Back to current status Status History Report Issue Powered by Status.io Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close