Windcave incident

Unscheduled Outage - Windcave

Minor Resolved View vendor source →

Windcave experienced a minor incident on August 19, 2026 affecting Windcave Merchant Services and Hosted Payments API and 1 more component, lasting 5h 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 01:17 AM UTC
Resolved
Aug 19, 2026, 06:39 AM UTC
Duration
5h 21m
Detected by Pingoru
Aug 19, 2026, 01:17 AM UTC

Affected components

Windcave Merchant ServicesHosted Payments APIMerchant Hosted APICard Present ServicesBatch Processing ServicesIVR Payment ServicesPayline Web Interface and ReportingPayline Web Interface and Reporting (Americas)Payline Web Interface and Reporting (Asia-Pacific)Payline Web Interface and Reporting (EMEA)

Update timeline

  1. investigating Aug 19, 2026, 01:17 AM UTC

    PDT: 18 Aug 18:00 - Ongoing BST: 19 Aug 02:00 - Ongoing AEST: 19 Aug 11:00 - Ongoing NZT: 19 Aug 13:00 - Ongoing Region: Americas, Europe Windcave is currently experiencing technical issues which may result in intermittent transaction declines. This is being investigated with priority. Updates to follow.

  2. investigating Aug 19, 2026, 01:17 AM UTC

    PDT: 18 Aug 18:00 - Ongoing BST: 19 Aug 02:00 - Ongoing AEST: 19 Aug 11:00 - Ongoing NZT: 19 Aug 13:00 - Ongoing Region: Global Windcave is currently experiencing technical issues which may result in intermittent transaction declines. This is being investigated with priority. Updates to follow.

  3. monitoring Aug 19, 2026, 01:35 AM UTC

    PDT: 18 Aug 18:00 - 18:31 BST: 19 Aug 02:00 - 02:31 AEST: 19 Aug 11:00 - 11:31 NZT: 19 Aug 13:00 - 13:31 Region: Americas, Europe Transaction processing has returned back to normal. Windcave is continuing to monitor closely.

  4. monitoring Aug 19, 2026, 01:35 AM UTC

    PDT: 18 Aug 18:00 - 18:31 BST: 19 Aug 02:00 - 02:31 AEST: 19 Aug 11:00 - 11:31 NZT: 19 Aug 13:00 - 13:31 Region: Global Transaction processing has returned back to normal. Windcave is continuing to monitor closely.

  5. monitoring Aug 19, 2026, 02:25 AM UTC

    PDT: 18 Aug 18:00 - 18:31 BST: 19 Aug 02:00 - 02:31 AEST: 19 Aug 11:00 - 11:31 NZT: 19 Aug 13:00 - 13:31 Region: Americas, Europe The teams have identified the root cause and restored services back online. Windcave will continue to monitor closely.

  6. monitoring Aug 19, 2026, 02:25 AM UTC

    PDT: 18 Aug 18:00 - 18:31 BST: 19 Aug 02:00 - 02:31 AEST: 19 Aug 11:00 - 11:31 NZT: 19 Aug 13:00 - 13:31 Region: Global The teams have identified the root cause and restored services back online. Windcave will continue to monitor closely.

  7. resolved Aug 19, 2026, 06:39 AM UTC

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