Whispir incident
Message delivery issues with Telstra-based numbers and handsets in Australia
Resolved after 14 hours 26 minutes, affecting SMS, on January 10, 2025.
We are writing to inform you that Telstra has resolved the delivery issue on their end. If you experience any further issues, please don't hesitate to reach out to [email protected]. Thank you for your patience.
Affected components
Update timeline
- investigating Jan 10, 2025, 12:43 AM UTC
We’ve identified delivery issues with Telstra-based numbers and handsets. This has been escalated to our partner provider for further investigation. If you have any concerns or questions, please don’t hesitate to contact our team at [email protected].
- identified Jan 10, 2025, 01:22 AM UTC
As noted previously, we have identified delivery issues concerning Telstra-based numbers and handsets. We have escalated this matter to our partner provider for resolution and to gather further information regarding the situation. While we await additional details, please do not hesitate to contact our team at [email protected] if you have any concerns or questions.
- monitoring Jan 10, 2025, 03:41 AM UTC
We’ve received confirmation that the Telstra Telco network is experiencing issues with latency and non-delivery. Their team is actively working to resolve the issue. We will keep you updated with any further developments. Thank you for your patience.
- resolved Jan 10, 2025, 03:09 PM UTC
We are writing to inform you that Telstra has resolved the delivery issue on their end. If you experience any further issues, please don't hesitate to reach out to [email protected]. Thank you for your patience.
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