Resolved after 2 hours 20 minutes, on September 23, 2024.
We are pleased to inform you that the platform has stabilized, and messages are now being sent and delivered successfully. Our team is actively monitoring the platform to ensure continued performance, but should you encounter any issues or have any concerns, please don't hesitate to reach out to us. You can contact our support team at [email protected], and we will be happy to assist you.
Update timeline
- investigating Sep 23, 2024, 12:02 AM UTC
We have identified an issue in sending messages in the NZ instance. Our technical teams are working on this to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected]
- monitoring Sep 23, 2024, 12:26 AM UTC
We are pleased to inform you that the platform has stabilized, and messages are now being sent and delivered successfully. Our team is actively monitoring the platform to ensure continued performance, but should you encounter any issues or have any concerns, please don't hesitate to reach out to us. You can contact our support team at [email protected], and we will be happy to assist you.
- resolved Sep 23, 2024, 02:22 AM UTC
This incident has been resolved.
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