Whaller Outage History

Whaller is up right now

Whaller had 47 outages in the last 2 years totaling 69h 56m of downtime — averaging 1.9 incidents per month.

There were 47 Whaller outages since July 10, 2024 totaling 69h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.whaller.com

Critical July 9, 2026

Les moteurs de recherche et les annuaires ne sont plus accessibles | Search engines and directories are no longer accessible

Detected by Pingoru
Jul 09, 2026, 10:32 AM UTC
Resolved
Jul 09, 2026, 12:35 PM UTC
Duration
2h 3m
Affected: Search engine, members directories, members management
Timeline · 3 updates
  1. investigating Jul 09, 2026, 10:32 AM UTC

    A la suite d'une opération de maintenance programmée qui était censée être invisible pour les utilisateurs, les moteurs de recherche et annuaires ne sont plus accessibles sur la plateforme. Nous avons identifié le problème et le corrigeons au plus vite. --- Following a scheduled maintenance operation that was intended to be invisible to users, search engines and directories are no longer accessible on the platform. We have identified the problem and are fixing it as quickly as possible.

  2. identified Jul 09, 2026, 10:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 09, 2026, 12:35 PM UTC

    L'incident est résolu. --- The incident has been resolved.

Read the full incident report →

Minor November 24, 2025

Whaller365 limité en nombre de connexions

Detected by Pingoru
Nov 24, 2025, 08:36 AM UTC
Resolved
Nov 24, 2025, 08:15 PM UTC
Duration
11h 38m
Affected: Whaller 365 (document editor)
Timeline · 2 updates
  1. identified Nov 24, 2025, 08:36 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Nov 24, 2025, 08:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 21, 2025

Difficultés de connexions, affichages et écriture de messages

Detected by Pingoru
Nov 21, 2025, 07:56 AM UTC
Resolved
Nov 21, 2025, 08:30 AM UTC
Duration
34m
Affected: Main applicationAPI
Timeline · 4 updates
  1. investigating Nov 21, 2025, 07:56 AM UTC

    Nous rencontrons actuellement des difficultés techniques affectant l'authentification et la navigation sur la plateforme. Nos équipes techniques travaillent activement à la résolution de ce problème. Nous vous tiendrons informés de l'avancement et vous présenterons nos excuses pour la gêne occasionnée.

  2. identified Nov 21, 2025, 08:23 AM UTC

    Nous avons identifié le problème qui est lié aux serveurs de bases de données, nous corrigeons le problème.

  3. monitoring Nov 21, 2025, 08:24 AM UTC

    Le service est revenu à la normale, nous surveillons les services et nous vous ferons part d'un post mortem détaillé.

  4. resolved Nov 21, 2025, 08:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 13, 2025

Erreurs d'accès aux fichiers

Detected by Pingoru
Nov 13, 2025, 08:30 AM UTC
Resolved
Nov 12, 2025, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 13, 2025, 08:30 AM UTC

    Suite à une panne technique sur un disque hébergeant des données chez notre hébergeur, les accès à des fichiers ont pu être perturbés pour certains utilisateurs. L'incident a été résolu une fois le disque remis en service. L'incident chez notre hébergeur est disponible ici : https://hosted-private-cloud.status-ovhcloud.com/incidents/9j5l7jt7zgx8

Read the full incident report →

Minor September 18, 2025

Les annuaires ne sont pas complets

Detected by Pingoru
Sep 18, 2025, 07:35 AM UTC
Resolved
Sep 18, 2025, 09:45 AM UTC
Duration
2h 10m
Affected: Search engine, members directories, members management
Timeline · 2 updates
  1. identified Sep 18, 2025, 07:35 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Sep 18, 2025, 09:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 1, 2025

Les connexions SSO sont indisponibles

Detected by Pingoru
Sep 01, 2025, 08:00 AM UTC
Resolved
Sep 01, 2025, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 01, 2025, 04:20 PM UTC

    Le 1er septembre 2025 entre 10:12 et 10:39, les utilisateurs d’une marque blanche hébergée sur Whaller ont pu connaître des problèmes d’authentification. Cela était lié à une indisponibilité du service de connexion suite à une perte de liaison avec notre cluster de données. Une fois la liaison rétablie, le service de connexion était de nouveau fonctionnel.

Read the full incident report →

Minor August 20, 2025

L'authentification via SSO ne fonctionne plus

Detected by Pingoru
Aug 20, 2025, 04:09 PM UTC
Resolved
Aug 20, 2025, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 20, 2025, 04:09 PM UTC

    Afin d'ajouter une couche supplémentaire de sécurité sur l'authentification via SSO, nous avons effectué une mise à jour de l'application. Une erreur de configuration a rendu indisponible l'authentification pendant 30 minutes de 15:00 à 15:30, heure à laquelle nous avons déployé un correctif.

Read the full incident report →

Minor August 19, 2025

Les annuaires sont incomplets

Detected by Pingoru
Aug 19, 2025, 07:49 AM UTC
Resolved
Aug 19, 2025, 12:53 PM UTC
Duration
5h 3m
Affected: Search engine, members directories, members management
Timeline · 2 updates
  1. identified Aug 19, 2025, 07:49 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Aug 19, 2025, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 18, 2025

Whaller est inaccessible

Detected by Pingoru
Jul 18, 2025, 10:35 AM UTC
Resolved
Jul 18, 2025, 10:48 AM UTC
Duration
13m
Affected: Main application
Timeline · 2 updates
  1. identified Jul 18, 2025, 10:35 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jul 18, 2025, 10:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 2, 2025

Certaines pages sont inaccessibles

Detected by Pingoru
Jun 02, 2025, 03:07 PM UTC
Resolved
Jun 02, 2025, 02:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 02, 2025, 03:07 PM UTC

    Certaines pages ont été inaccessibles pendant quelques instants suite à une modification de la configuration des notifications. Vous pouvez maintenant choisir si vous désirez recevoir le son des notifications du service Discussions.

Read the full incident report →

Major May 23, 2025

Discussions inaccessibles

Detected by Pingoru
May 23, 2025, 10:20 AM UTC
Resolved
May 23, 2025, 11:00 AM UTC
Duration
39m
Affected: Discussions
Timeline · 2 updates
  1. identified May 23, 2025, 10:20 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved May 23, 2025, 11:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 20, 2025

Les discussions ne chargent pas

Detected by Pingoru
May 20, 2025, 08:30 AM UTC
Resolved
May 20, 2025, 12:07 PM UTC
Duration
3h 36m
Affected: Discussions
Timeline · 4 updates
  1. identified May 20, 2025, 08:30 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 20, 2025, 10:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 20, 2025, 11:59 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 20, 2025, 12:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 9, 2025

Whaller est indisponible

Detected by Pingoru
May 09, 2025, 01:58 PM UTC
Resolved
May 09, 2025, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 09, 2025, 01:58 PM UTC

    La plateforme a été inaccessible quelques instants suite à une indisponibilité de notre cluster de données. L'équipe technique a résolu rapidement cette inaccessibilité.

Read the full incident report →

Critical April 23, 2025

Discussions est momentanément indisponible (ajout de ressources)

Detected by Pingoru
Apr 23, 2025, 09:08 AM UTC
Resolved
Apr 23, 2025, 09:21 AM UTC
Duration
12m
Affected: Discussions
Timeline · 2 updates
  1. identified Apr 23, 2025, 09:08 AM UTC

    Le module de messagerie instantanée est momentanément indisponible. Nous ajoutons des ressources aux machines concernées. Le service sera rétabli d'ici quelques minutes.

  2. resolved Apr 23, 2025, 09:21 AM UTC

    Le services "Discussions" est à nouveau disponible. Merci de votre compréhension.

Read the full incident report →

Notice April 23, 2025

Whaller inaccessibles pour certains utilisateurs

Detected by Pingoru
Apr 23, 2025, 07:33 AM UTC
Resolved
Apr 23, 2025, 06:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 23, 2025, 07:33 AM UTC

    Certains utilisateurs ont pu avoir des problèmes d'accès à Whaller, suite à une défaillance technique de notre hébergement. -- Ce ticket sera complété au fur et à mesure de nos investigations

Read the full incident report →

Notice April 23, 2025

Perte SaaS

Detected by Pingoru
Apr 23, 2025, 06:53 AM UTC
Resolved
Apr 23, 2025, 06:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 23, 2025, 06:53 AM UTC

    Nous subissons actuellement un incident sur le service principal de Whaller. La cause est identifiée et nos équipes sont en train de tout faire pour rétablir la situation.

Read the full incident report →

Minor March 24, 2025

L'envoi de messages par Discussions affiche "Envoi en cours"

Detected by Pingoru
Mar 24, 2025, 09:33 AM UTC
Resolved
Mar 25, 2025, 02:51 PM UTC
Duration
1d 5h
Affected: Discussions
Timeline · 3 updates
  1. investigating Mar 24, 2025, 09:33 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 24, 2025, 10:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2025, 02:51 PM UTC

    This incident has been resolved.

Read the full incident report →