WeVideo incident

Application unresponsive caused by a DB CPU spike

Minor Resolved View vendor source →

WeVideo experienced a minor incident on August 26, 2026 affecting API and Website and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 01:05 PM UTC
Resolved
Aug 26, 2026, 03:01 PM UTC
Duration
1h 55m
Detected by Pingoru
Aug 26, 2026, 01:05 PM UTC

Affected components

APIWebsiteWeb appRendering service

Update timeline

  1. investigating Aug 26, 2026, 01:24 PM UTC

    We are currently investigating the issue

  2. identified Aug 26, 2026, 01:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 26, 2026, 01:59 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 26, 2026, 02:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 26, 2026, 03:01 PM UTC

    This incident has been resolved.