WellSky experienced a minor incident on August 13, 2026 affecting CarePort Care Management, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 06:49 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Aug 13, 2026, 07:02 PM UTC
WellSky is investigating an issue where some clients may be experiencing delays in interface messaging. Next Update - within 30 minutes
- investigating Aug 13, 2026, 07:28 PM UTC
WellSky is investigating an issue where some clients may be experiencing delays in interface messaging. We are continuing to work towards a complete resolution. Next Update - within 60 minutes
- investigating Aug 13, 2026, 08:23 PM UTC
WellSky is investigating an issue where some clients may be experiencing delays in interface messaging. We are continuing to work towards a complete resolution. Next Update - within 60 minutes
- monitoring Aug 13, 2026, 08:54 PM UTC
WellSky has resolved the issue where some clients were experiencing delays in interface messaging. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
- resolved Aug 13, 2026, 09:55 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.