Resolved after 5 days 23 hours, affecting Care, on October 3, 2025.
The issue affecting secure emails sent via Paubox has been resolved. Paubox had introduced an unexpected change to the timestamp format returned by their service, which caused certain date fields in Welkin to appear invalid. Our team has implemented a fix to correctly handle the updated format, and all affected timestamps have been corrected. Impact: Date information for emails sent via Paubox is now displaying properly. No other Welkin services were impacted.
Affected components
Update timeline
- identified Oct 03, 2025, 03:01 PM UTC
We have identified an issue affecting secure emails sent via Paubox (a secure email service provider). Paubox recently introduced an unexpected change in the formatting of timestamp data returned by their service. As a result, certain date fields are not being processed correctly within Welkin and may appear invalid. Our team is actively working on a solution to handle the updated format while we also coordinate with Paubox to ensure alignment with their published documentation. Impact: Users may see incorrect or missing date information for emails sent via Paubox. No other Welkin services are impacted. We will provide updates as soon as a fix is deployed.
- resolved Oct 09, 2025, 02:17 PM UTC
The issue affecting secure emails sent via Paubox has been resolved. Paubox had introduced an unexpected change to the timestamp format returned by their service, which caused certain date fields in Welkin to appear invalid. Our team has implemented a fix to correctly handle the updated format, and all affected timestamps have been corrected. Impact: Date information for emails sent via Paubox is now displaying properly. No other Welkin services were impacted.
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