Welkin Health Outage History

Dear Customers, We received notification from Mailgun of delayed email sending in their EU infrastructure today. We use Mailgun for email delivery in our platform. The issue is currently under investigation by Mailgun and a fix is being monitored. Timeline - 06:38 PDT – Mailgun began investigating the issue. - 06:00 PDT – A fix was implemented and Mailgun began monitoring results. - 07:10 PDT – Investigation is ongoing as Mailgun continues to monitor. Details https://status.mailgun.com/incidents/xdlnv85rl42x If you or your clients are experiencing delayed email notifications from Welkin, this may be the cause. We are actively monitoring the situation and will provide updates as they become available. We value our relationship and are committed to working with you and your clients to address any concerns. Thank you, The Welkin Team

Dear Welkin Customers, We are currently experiencing an infrastructure incident that is impacting login access across Care, Admin, and Designer environments. Our engineering team has identified the issue and is actively working to restore full functionality as quickly as possible. We understand how disruptive this may be and sincerely apologize for the inconvenience. We will provide another update shortly once the issue is resolved or if additional information becomes available. Thank you for your patience and understanding. Welkin Support Team

We have identified an issue affecting secure emails sent via Paubox (a secure email service provider). Paubox recently introduced an unexpected change in the formatting of timestamp data returned by their service. As a result, certain date fields are not being processed correctly within Welkin and may appear invalid. Our team is actively working on a solution to handle the updated format while we also coordinate with Paubox to ensure alignment with their published documentation. Impact: Users may see incorrect or missing date information for emails sent via Paubox. No other Welkin services are impacted. We will provide updates as soon as a fix is deployed.