Mailgun EU Email Sending Delays

Update timeline

1. identified May 25, 2026, 02:30 PM UTC

   Dear Customers, We received notification from Mailgun of delayed email sending in their EU infrastructure today. We use Mailgun for email delivery in our platform. The issue is currently under investigation by Mailgun and a fix is being monitored. Timeline - 06:38 PDT – Mailgun began investigating the issue. - 06:00 PDT – A fix was implemented and Mailgun began monitoring results. - 07:10 PDT – Investigation is ongoing as Mailgun continues to monitor. Details https://status.mailgun.com/incidents/xdlnv85rl42x If you or your clients are experiencing delayed email notifications from Welkin, this may be the cause. We are actively monitoring the situation and will provide updates as they become available. We value our relationship and are committed to working with you and your clients to address any concerns. Thank you, The Welkin Team

2. resolved May 25, 2026, 04:10 PM UTC

   Dear Customers, We received notification from Mailgun of delayed email sending in their EU infrastructure today. We use Mailgun for email delivery in our platform. The issue has been resolved as of 08:55 PDT. Timeline - 05:18 PDT – Mailgun began investigating the issue. - 06:00 PDT – A fix was implemented and Mailgun began monitoring results. - 07:46 PDT – The issue was identified and a fix was being implemented. - 08:45 PDT – A fix was implemented and Mailgun resumed monitoring. - 08:55 PDT – The incident has been fully resolved. Details https://status.mailgun.com/incidents/xdlnv85rl42x We value our relationship and are committed to working with you and your clients to address any concerns. Thank you, The Welkin Team