Welkin Health is currently experiencing a notice incident affecting Care, which began 1h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 25, 2026, 02:30 PM UTC
Dear Customers, We received notification from Mailgun of delayed email sending in their EU infrastructure today. We use Mailgun for email delivery in our platform. The issue is currently under investigation by Mailgun and a fix is being monitored. Timeline - 06:38 PDT – Mailgun began investigating the issue. - 06:00 PDT – A fix was implemented and Mailgun began monitoring results. - 07:10 PDT – Investigation is ongoing as Mailgun continues to monitor. Details https://status.mailgun.com/incidents/xdlnv85rl42x If you or your clients are experiencing delayed email notifications from Welkin, this may be the cause. We are actively monitoring the situation and will provide updates as they become available. We value our relationship and are committed to working with you and your clients to address any concerns. Thank you, The Welkin Team