Welkin Health incident
[L1][Performance] Extreme slowness and degradation of performance on Welkin Coach portal on V8
Resolved after 5 hours 19 minutes, affecting Care and Designer and 1 more, on October 13, 2021.
The service incident was fully resolved by the Welkin Engineering Team & the system is fully restored as of Oct 13th at 2:00 PM, We will post the postmortem in the next few days. We sincerely apologize for this disruption and thank you for your patience. The Welkin Team.
Affected components
Update timeline
- investigating Oct 13, 2021, 04:40 PM UTC
On Oct 13th, beginning at around time 9:00 AM PST/ PDT, Welkin’s customers reported that they seeing extreme slowness & degraded performance on most areas of our product. We are currently working on identifying the root cause of the issue. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
- resolved Oct 13, 2021, 09:59 PM UTC
The service incident was fully resolved by the Welkin Engineering Team & the system is fully restored as of Oct 13th at 2:00 PM, We will post the postmortem in the next few days. We sincerely apologize for this disruption and thank you for your patience. The Welkin Team.
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