Welkin Health incident

[L3][Performance] Slowness and degradation of performance on Welkin Coach portal on V8

Resolved after 46 minutes, affecting Care and Designer and 1 more, on November 8, 2021.

resolved Nov 08, 2021, 06:08 PM UTC

The service incident was fully resolved by the Welkin Engineering Team & the system is fully restored as of Nov 8th at 9:21 AM. We sincerely apologize for this disruption and thank you for your patience. The Welkin Team.

Started
Nov 08, 2021, 05:21 PM UTC
Resolved
Nov 08, 2021, 06:08 PM UTC
Duration
46m
Detected by Pingoru
Nov 08, 2021, 05:21 PM UTC

Affected components

CareDesignerAdmin

Update timeline

  1. investigating Nov 08, 2021, 05:21 PM UTC

    On Nov 8th 2021, beginning at around time 8:39 AM PST Welkin’s customers reported that they seeing slowness & degraded performance on most areas of our product. We are currently working on identifying the root cause of the issue. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team

  2. resolved Nov 08, 2021, 06:08 PM UTC

    The service incident was fully resolved by the Welkin Engineering Team & the system is fully restored as of Nov 8th at 9:21 AM. We sincerely apologize for this disruption and thank you for your patience. The Welkin Team.

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