Welkin Health incident

AWS Outage

Resolved after 4 hours 19 minutes, affecting Care and Designer and 1 more, on December 7, 2021.

resolved Dec 07, 2021, 10:57 PM UTC

Update from AWS: [2:47 PM PST] We have mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. We are seeing improvement in availability across most AWS services. All services are now independently working through service-by-service recovery.

Started
Dec 07, 2021, 06:38 PM UTC
Resolved
Dec 07, 2021, 10:57 PM UTC
Duration
4h 19m
Detected by Pingoru
Dec 07, 2021, 06:38 PM UTC

Affected components

CareDesignerAdmin

Update timeline

  1. investigating Dec 07, 2021, 06:38 PM UTC

    Dear customers, AWS is experiencing outages for most of the morning. We are currently monitoring it, and there are no known issues at this point

  2. monitoring Dec 07, 2021, 06:38 PM UTC

    A fix has been implemented by AWS (partially) and we are monitoring the results.

  3. resolved Dec 07, 2021, 10:57 PM UTC

    Update from AWS: [2:47 PM PST] We have mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. We are seeing improvement in availability across most AWS services. All services are now independently working through service-by-service recovery.

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