Welkin Health incident
[L3] Intermittent failure in calling on Welkin Care Portal
Resolved after 17 hours 6 minutes, affecting Care and Designer and 1 more, on March 8, 2022.
On March 8th at around 5:30 PM PST, we were able to successfully resolve this issue. As of now, both inbound & outbound calling has been fully restored. We appreciate your patience ! The Welkin Team
Affected components
Update timeline
- investigating Mar 08, 2022, 08:32 PM UTC
On March 8th, beginning at around 11:13 AM PST, Welkin’s customers reported that they are seeing calling failures with our V8 platform. We are currently working on identifying the root cause of the issue. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
- investigating Mar 09, 2022, 12:18 AM UTC
We have resolved the outbound calling to patients from our platform, but inbounding calling continues to be an issue. We currently continue to work on this issue. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
- resolved Mar 09, 2022, 01:38 PM UTC
On March 8th at around 5:30 PM PST, we were able to successfully resolve this issue. As of now, both inbound & outbound calling has been fully restored. We appreciate your patience ! The Welkin Team
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