Welkin Health incident
[L3] Intermittent failure in calling on Welkin Care Portal
Resolved after 8 hours 4 minutes, affecting Care and Designer and 1 more, on March 9, 2022.
We have resolved the inbounding phone calling as of 2:30 PM PST, by performing a code release in production. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
Affected components
Update timeline
- investigating Mar 09, 2022, 04:48 PM UTC
On March 9th, beginning at around 7:30 AM PST, Welkin’s customers reported that they are seeing calling failures with our V8 platform. We are currently working on identifying the root cause of the issue. The failures are limited to incoming calls. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
- resolved Mar 10, 2022, 12:52 AM UTC
We have resolved the inbounding phone calling as of 2:30 PM PST, by performing a code release in production. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
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