Welkin Health incident
Email sending subsystem degradation, due to DDoS attack on Mailgun service
Minor Vendor's status page →
Resolved after 8 hours 12 minutes, affecting Welkin API, on February 12, 2024.
No degradation in email sending and delivery was observed during the monitoring period.
Affected components
Welkin API
Update timeline
- monitoring Feb 12, 2024, 02:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 12, 2024, 05:01 PM UTC
Await confirmation of results from Mailgun, after fix
- monitoring Feb 12, 2024, 08:45 PM UTC
Mailgun cloud provider is working through internal escalation process to help them with the mitigation, meanwhile they are working on scaling up the infrastructure to support the load.
- resolved Feb 12, 2024, 11:06 PM UTC
No degradation in email sending and delivery was observed during the monitoring period.
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