Webroot incident

Core Capture EU is experiencing degraded performance

Minor Resolved View vendor source →

Webroot experienced a minor incident on September 30, 2026 affecting Core Capture for SAP® Solutions, lasting 7d 9h. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 03:17 PM UTC
Resolved
Oct 08, 2026, 12:27 AM UTC
Duration
7d 9h
Detected by Pingoru
Sep 30, 2026, 03:17 PM UTC

Affected components

Core Capture for SAP® Solutions

Update timeline

  1. investigating Sep 30, 2026, 03:17 PM UTC

    We are currently investigating an issue causing processing delays for clients within the Core Capture GCP-EU environment. Our technical teams are actively working to identify the cause and restore normal processing as quickly as possible. We will provide additional updates as more information becomes available.

  2. identified Sep 30, 2026, 04:11 PM UTC

    Our technical teams have identified a potential cause for the processing slowness and are currently conducting tests to validate the findings and confirm a path forward for remediation. We will provide a further update as testing progresses and additional information becomes available.

  3. monitoring Sep 30, 2026, 08:40 PM UTC

    A fix has been implemented, and initial testing has shown improved processing performance. Our technical teams continue to closely monitor the environment to confirm processing remains stable. We will provide further updates as monitoring continues.

  4. investigating Oct 02, 2026, 12:35 PM UTC

    We are seeing a recurrence of the processing slowness impacting clients within the Core Capture GCP-EU environment. Our technical teams are actively investigating the issue and working to restore normal processing as quickly as possible. We will provide additional updates as more information becomes available.

  5. monitoring Oct 02, 2026, 07:15 PM UTC

    At this time, we are no longer observing processing slowness, and the system has returned to normal processing speeds. Our technical teams continue to work with our vendor to identify any potential latency that may be introduced at the network or other service layers. Customers should expect normal processing performance. If you experience any further slowness, please follow the standard reporting process to report the issue so that our teams can investigate promptly.

  6. monitoring Oct 05, 2026, 05:56 PM UTC

    We continue to work closely with our vendor to investigate the ongoing performance issue. The system is currently experiencing slower-than-normal processing, but transactions are continuing to be processed at this time. Our teams remain actively engaged and are working to restore normal processing speeds. We will provide additional updates as more information becomes available.

  7. monitoring Oct 07, 2026, 01:50 AM UTC

    We have applied several fixes that have resulted in improved processing performance within the Core Capture GCP-EU environment. Our teams continue to work closely with the vendor to address the remaining performance concerns and bring the issue to a complete resolution. We will provide further updates as progress continues. Customers should expect normal processing performance. If you experience any further slowness, please follow the standard reporting process to report the issue so that our teams can investigate promptly.

  8. resolved Oct 08, 2026, 12:27 AM UTC

    This incident has been resolved.