Webroot incident
Core US is currently experiencing service degradation
Webroot is currently experiencing a minor incident affecting Core Collaboration for Engineering (xchange.us.opentext.com) and Core Content Management (corecontent.us.opentext.com) and 1 more component, which began 1h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 12:37 AM UTC
We are currently experiencing an issue affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. Impacted Applications:: Core Content / Core4SF / Core Collaboration for Engineering Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue. Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.
- identified Oct 08, 2026, 01:20 AM UTC
Core US is currently experiencing service degradation. This issue is affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue. Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.