WebID Solutions incident
Degraded performance - Namirial Signing Service
WebID Solutions experienced a major incident on May 5, 2026 affecting AccountID and SignID and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 05, 2026, 07:33 AM UTC
Our TSP, Namirial, has informed us about degraded performance affecting document signing. All integration partners using Namirial Signing Service may be impacted. Namirial is currently working on the issue. We will keep you updated.
- identified May 05, 2026, 07:52 AM UTC
Our TSP, Namirial, has informed us that their signing service is currently experiencing a full outage. We’ll keep you updated.
- monitoring May 05, 2026, 08:16 AM UTC
Namirial has identified the root cause and has implemented a fix. Signing services are available again. We are monitoring the situation. We will keep you updated on the status.
- resolved May 05, 2026, 08:40 AM UTC
The problem has been resolved.