[RESOLVED] Reports of issues authorizing MCP for sites within Client Workspaces

Update timeline

1. investigating Sep 17, 2026, 09:30 AM UTC

   We’re investigating reports that some customers are unable to authorize MCP for sites within client Workspaces. Affected sites may appear greyed out and cannot be selected during the authorization process. Our team is actively investigating the issue and will share another update as soon as we have more information. Thank you for your patience.

2. identified Sep 17, 2026, 09:44 AM UTC

   We have identified the cause of an issue affecting MCP authorization for some sites within Client Workspaces. Our team is actively working to implement a fix.

3. monitoring Sep 17, 2026, 10:00 AM UTC

   A fix has been implemented and customers should now be able to authorize MCP for sites within client Workspaces as expected.

4. resolved Sep 17, 2026, 10:12 AM UTC

   This incident has been resolved. Thank you for your patience while we worked on this issue.