WebEx incident

Dedicated Instance/UCM Cloud: Multiple alerts impacting UCM Calling and provisioning services

Minor Resolved View vendor source →

WebEx experienced a minor incident on August 5, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 01:53 PM UTC
Resolved
Aug 05, 2026, 01:53 PM UTC
Duration
—
Detected by Pingoru
Aug 05, 2026, 01:53 PM UTC

Update timeline

  1. monitoring Aug 05, 2026, 12:48 PM UTC

    Component Status: Commercial / Dedicated Instance/UCM Cloud - South America - degraded_performance Commercial / Dedicated Instance/UCM Cloud - Canada - degraded_performance Commercial / Dedicated Instance/UCM Cloud - N. America (West) - degraded_performance Commercial / Dedicated Instance/UCM Cloud - N. America (East) - degraded_performance Regions: N. America (West), N. America (East), South America, Canada identified - Engineering has identified an issue impacting multiple Dedicated Instance/UCM Cloud services. Impacted users may experience service failover notifications, phone re-registrations, and ungraceful-shutdown notification alerts. Engineering is continuing to validate alerts and monitoring affected customers. We will provide the next update in one hour or sooner if new information becomes available. We appreciate your patience while we work to restore services and apologize for the inconvenience this may cause. Aug 5, 12:48 UTC