WebEx incident

Webex Contact Center: Agents may experience latency and or failures in AI summaries during mid-call, transfer, or wrap-up events

Minor Resolved View vendor source →

WebEx experienced a minor incident on June 11, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2026, 02:30 PM UTC
Resolved
Jun 11, 2026, 02:30 PM UTC
Duration
—
Detected by Pingoru
Jun 11, 2026, 02:30 PM UTC

Update timeline

  1. monitoring Jun 11, 2026, 02:45 AM UTC

    Component Status: Commercial / Webex Contact Center - South America - degraded_performance Commercial / Webex Contact Center - Canada - degraded_performance Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - EMEA - degraded_performance Commercial / Webex Contact Center - ANZ - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Commercial / Webex Contact Center - APAC - degraded_performance Regions: N. America (West), N. America (East), South America, Canada, EMEA, APAC, ANZ investigating - Engineering is investigating an issue that is causing Webex Contact Center Agents to experience latency and or failures in AI summaries during mid-call, transfer, or wrap-up events. We are working towards service restoration and apologize for any inconvenience this may cause. Jun 11, 02:45 UTC