Webex App: Users using the Webex Web App are experiencing failures with 1:1 messaging

Update timeline

1. resolved Apr 16, 2026, 12:30 PM UTC

   Component Status: Regions: N. America (West), N. America (East), South America, Canada, EMEA, APAC, ANZ resolved - Services remain healthy and stable and the issue is now resolved. We appreciate your patience while we addressed this service incident. Apr 16, 12:30 UTC monitoring - Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability. We appreciate your patience while we addressed this service incident. Apr 16, 11:56 UTC identified - Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available. Thank you for your continued patience as we address this service incident. Apr 16, 11:27 UTC investigating - Engineering is investigating an issue impacting 1:1 messaging in the Webex Web App. Users utilizing the Webex Web App are unable to send or receive 1:1 messages and are seeing the error: "This conversation is closed because the user's account has been deactivated." There is no impact to the Webex App for Desktop or Mobile. As a workaround, users can use the Webex App for Desktop or Mobile. We are working to restore services and apologize for any inconvenience this may cause. Apr 16, 10:58 UTC