Webex Calling: Some users in the US, Canada, Japan, and EU regions may experience call recording failures

Update timeline

1. monitoring May 05, 2026, 01:28 PM UTC

   Component Status: Commercial / Webex Calling - Canada - degraded_performance Commercial / Webex Calling - N. America (West) - degraded_performance Commercial / Webex Calling - EMEA - degraded_performance Commercial / Webex Calling - N. America (East) - degraded_performance Commercial / Webex Calling - APAC - degraded_performance Regions: N. America (West), N. America (East), Canada, EMEA, APAC investigating - Engineering is investigating an issue impacting Webex Calling call recording. Call recordings are failing for some users in the US, Canada, Japan, and EU regions. Some users may hear a recording failure announcement during their calls. For organizations with mandatory call recording enabled, users will hear a recording failure notification and the call will be disconnected. For other organizations, calls will continue without notification, but the recording will be unavailable afterward. We appreciate your patience while we address this service incident. May 5, 13:28 UTC