WebEx incident

Webex Contact Center: Some users may experience intermittent dead air while utilizing AI agent

Minor Resolved View vendor source →

WebEx experienced a minor incident on May 4, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 10:00 PM UTC
Resolved
May 04, 2026, 10:00 PM UTC
Duration
—
Detected by Pingoru
May 04, 2026, 10:00 PM UTC

Update timeline

  1. monitoring May 04, 2026, 07:15 PM UTC

    Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue impacting Webex Contact Center users in the US region, where some may experience intermittent dead air while utilizing the AI Agent. We are working to restore services as quickly as possible and apologize for any inconvenience this may cause. May 4, 19:15 UTC