WebEx incident

Webex Contact Center: Delayed Agent real-time reports within Analyzer

Minor Resolved View vendor source →

WebEx experienced a minor incident on May 4, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 06:09 PM UTC
Resolved
May 04, 2026, 06:09 PM UTC
Duration
—
Detected by Pingoru
May 04, 2026, 06:09 PM UTC

Update timeline

  1. monitoring May 04, 2026, 05:16 PM UTC

    Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue impacting real-time reporting. Webex Contact Center admins in the US region may experience delays or intermittent failures when attempting to retrieve the Agent real-time reports within the Analyzer. We are working towards restoring services and apologize for the inconvenience this may cause. May 4, 17:16 UTC