Legacy Email Service Issue
Timeline · 1 update
- resolved May 28, 2026, 01:33 PM UTC
We've now resolved the incident. Thanks for your patience.
Webcentral Outage History
Webcentral is up right nowWebcentral had 29 outages in the last 2 years totaling 485h 43m of downtime — averaging 1.2 incidents per month.
There were 29 Webcentral outages since September 18, 2025 totaling 485h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
Limited Live Chat Support Availability
Timeline · 1 update
- resolved May 10, 2026, 09:51 PM UTC
We've now resolved the incident. Thanks for your patience.
Degraded Performance detected on status page
Affected: Overall
Delays in Support Response
Timeline · 2 updates
- investigating May 01, 2026, 05:52 AM UTC
Our customer care team are currently experiencing a higher-than-usual support workload as a result of ongoing security updates related to recent up-stream cPanel vulnerabilities. Our team is actively working through all customer related requests as quickly as possible. However, as a result, support response times may be slightly longer than usual during this period. We thank you so much for your patience with our team, and your understanding while we continue to assist affected customers.
- resolved May 06, 2026, 10:51 PM UTC
Support operations have returned to normal following the recent cPanel security patches. All pending requests related to this event have been addressed. Thank you for your patience during this period.
cPanel and Webmail temporarily unavailable
Timeline · 3 updates
- investigating Apr 28, 2026, 06:17 PM UTC
We were made aware of a possible authentication vulnerability with the cPanel control panel system which was responsibly disclosed to cPanel and on their advice we have blocked access to cPanel and WHM on all managed systems while they release an update. This has taken the cPanel interface offline intentionally while a patch is released. We expect to be back online within a couple of hours. Apologies for the inconvenience, but your security is our top priority. Your website, emails and other services are not affected.
- investigating Apr 29, 2026, 05:39 AM UTC
Patches are currently being deployed across our servers and affected systems, and access to cPanel is beginning to recover. Login functionality has already returned to normal for some customers. While some clients may still experience login issues, we encourage you to reach out to our friendly support team for assistance. We’d like to reassure you that website availability, as well as services such as DNS and email, remain active and are operating as expected. Thank you again for your patience. If you have any questions or need support, our team is available 24/7—please don’t hesitate to get in touch
- resolved May 01, 2026, 03:17 AM UTC
Our technicians have confirmed that the patch has been applied and the issue is resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. If you have further issues please don't hesitate to contact us.
Hosting Performance Degradation | s9513.fra1.stableserver.net
Timeline · 2 updates
- investigating Apr 22, 2026, 12:50 PM UTC
We have identified some higher than normal traffic on one of our server s9513.fra1.stableserver.net Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating are already working toward a solution. We will keep you updated as soon as possible.
- resolved Apr 22, 2026, 03:12 PM UTC
Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you are still experiencing any difficulties, please contact us for assistance.
Password reset and email verification delays
Timeline · 2 updates
- investigating Apr 22, 2026, 10:03 AM UTC
We are aware of a few customers experiencing some delays when receiving password reset email and verification emails. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, please reach out to our support team.
- resolved Apr 27, 2026, 06:19 AM UTC
We have seen Password reset and email verification functionality return to normal. We understand how important access to your services are and appreciate your patience while we work on a resolution. Your services would not have been effected during this time. If you have any questions or need assistance accessing your account, please contact us.
Hosting Performance Degradation | s15175.bom1.stableserver.net
Timeline · 2 updates
- investigating Apr 22, 2026, 08:10 AM UTC
We have identified some higher than normal traffic on one of our server s15175.bom1.stableserver.net. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating are already working toward a solution. We will keep you updated as soon as possible.
- resolved Apr 22, 2026, 11:58 AM UTC
Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. Old IP: 209.42.28.32 For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you are still experiencing any difficulties, please contact us for assistance.
Customer-Area Log in Issue
Timeline · 1 update
- resolved Apr 21, 2026, 05:40 PM UTC
We've now resolved the incident. Thanks for your patience.
Hosting Performance Degradation - s15560.lon1.stableserver.net
Timeline · 1 update
- resolved Apr 19, 2026, 10:34 PM UTC
We would like to give the final update that the fix is still in place and things have returned to normal levels. If you have any questions or need any assistance with your services, please reach out to us. We would like to thank you for your patience during this time.
Unusual high traffic | s4217.fra1.stableserver.net
Timeline · 1 update
- resolved Apr 15, 2026, 04:03 PM UTC
We've now resolved the incident. Thanks for your patience.
Hosting Performance Degradation - s11748.sgp1.stableserver.net
Timeline · 1 update
- resolved Apr 03, 2026, 01:43 AM UTC
We have identified some higher than normal traffic on some of our servers. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you have any questions or need any assistance with your services, please reach out to us.
High Traffic Identified
Timeline · 1 update
- resolved Feb 17, 2026, 03:01 PM UTC
Following up on the diagnosis and troubleshooting by our team, we are seeing significant improvements in internet traffic and are continuing to monitor the situation. We have made changes to the IP address of some services to ensure a long-standing resolution. What do you need to do? - For clients using our name servers: No action is required - For clients using external name servers, please manually update your records. You can find the new IP in cPanel => Shared IP Address.
Unusually high traffic detected | s4820.usc1.stableserver.net
Timeline · 1 update
- resolved Jan 28, 2026, 08:33 PM UTC
We've now resolved the incident. Action Required: For clients using our Name Servers: No action is required. The update will be handled automatically. For clients using External Name Servers: You must manually update your DNS records. Please log in to cPanel, locate your Shared IP Address, and update your domain's A Record with this new IP. Whilst we are seeing traffic return to normal levels, we will continue to monitor and ensure it remains stabilised. If you are still experiencing any difficulties, please contact us for assistance.
Server Incident Report - s690.lon1.mysecurecloudhost.com
Timeline · 1 update
- resolved Jan 22, 2026, 09:13 PM UTC
We've now resolved the incident. Thanks for your patience.
Urgent Maintenance – email servers (SmarterMail)
Timeline · 1 update
- resolved Jan 22, 2026, 01:09 PM UTC
We've now completed the maintenance. Thanks for your patience.
Live Chat Delays
Timeline · 1 update
- resolved Jan 06, 2026, 09:01 AM UTC
We've now resolved the incident and live-chat should function normally. We appreciate your patience during this time.
Email Issue Identified
Timeline · 1 update
Limited Support Availability Due to Cloudflare Network Incident
Timeline · 1 update
- resolved Dec 05, 2025, 01:28 PM UTC
We've now resolved the incident. Thanks for your patience.
Sydney center intermittent network issue
Timeline · 1 update
- resolved Dec 04, 2025, 01:58 AM UTC
The incident affecting our Sydney location has now been fully resolved. All servers and services are operating normally. Thank you for your patience and understanding while we worked to restore full functionality.
Webmail latency
Timeline · 1 update
- resolved Dec 03, 2025, 01:50 AM UTC
We've now resolved the issue and webmail should function normally. Thanks for your patience.
Windows Hosting - Update
Timeline · 1 update
- resolved Nov 20, 2025, 01:07 PM UTC
The system updates have been completed.
Limited Support Availability
Timeline · 1 update
- resolved Nov 10, 2025, 02:56 PM UTC
We've now resolved the incident. Thanks for your patience.
Web service is currently down on forwarding3.syd1.stableserver.net
Timeline · 1 update
- resolved Oct 23, 2025, 06:19 AM UTC
We've now resolved the incident. Thanks for your patience.
Client Area - Service Interruption
Timeline · 1 update
- resolved Oct 22, 2025, 11:24 AM UTC
We've now resolved the incident. Thanks for your patience.