Webcentral Outage History
Webcentral is no longer checkedPingoru has recorded 30 incidents for Webcentral: 28 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 10 | 296 of 720 (41%) |
| May 2026 | 3 | 146 of 744 (20%) |
| June 2026 | 2 | 15 of 720 (2%) |
| July 2026 | 1 | 10 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 41 (0%) |
Incidents, newest first
Major July 2, 2026 Legacy OX Mail Issue 9h 54m
Started Jul 02, 2026, 04:03 AM UTC· resolved Jul 02, 2026, 01:57 PM UTC
- investigating Jul 02, 2026, 04:03 AM UTC
We are aware of a few customers having intermittent disruptions to their Legacy OX Mail services. Our infrastructure team are working on this as a priority to resolve this matter. If you would like to discuss migrating to a modern email system, our team can also answer any questions you have and start the process. For any assistance in the meantime or to check if you are effected, [please reach out to our support team.](https://webcentral.au/about/support)
- investigating Jul 02, 2026, 09:58 AM UTC
The server responsible for our email service is now functioning and operating normally. We are monitoring the server to ensure stability. Email services should function normally. If you still encounter any issues or notice anything unusual, please don't hesitate to reach out to our support team
- resolved Jul 02, 2026, 01:57 PM UTC
We've now resolved the incident. Thanks for your patience.
Major June 25, 2026 Support Articles Temporarily Unavailable 39m
Started Jun 25, 2026, 01:15 AM UTC· resolved Jun 25, 2026, 01:54 AM UTC
- resolved Jun 25, 2026, 01:54 AM UTC
Our technicians have confirmed that the issue has now been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. If you have further issues please don't hesitate to contact us.
Major June 22, 2026 Legacy OX Mail Issue Identified 14h 26m
Started Jun 22, 2026, 01:33 AM UTC· resolved Jun 22, 2026, 03:59 PM UTC
- investigating Jun 22, 2026, 01:33 AM UTC
We are aware of a small subset of customers having intermittent disruptions to their Legacy OX Mail Service. You may see the error reference 4.3.1 when sending emails. We want to assure you that our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the meantime, [please reach out to our support team.](https://webcentral.au/about/support)
- investigating Jun 22, 2026, 06:43 AM UTC
We are still monitoring the OXMail issue however we have seen sending and receiving return to normal for the effected email addresses. If you have any questions, experience any other errors when sending or receiving emails, please contact us as soon as possible.
- resolved Jun 22, 2026, 03:59 PM UTC
We've now resolved the incident. Thanks for your patience.
Major May 28, 2026 Legacy Email Service Issue 1h 16m
Started May 28, 2026, 12:17 PM UTC· resolved May 28, 2026, 01:33 PM UTC
- resolved May 28, 2026, 01:33 PM UTC
We've now resolved the incident. Thanks for your patience.
Major May 10, 2026 Limited Live Chat Support Availability 4h 54m
Started May 10, 2026, 04:57 PM UTC· resolved May 10, 2026, 09:51 PM UTC
- resolved May 10, 2026, 09:51 PM UTC
We've now resolved the incident. Thanks for your patience.
Major May 1, 2026 Delays in Support Response 5d 16h
Started May 01, 2026, 05:52 AM UTC· resolved May 06, 2026, 10:51 PM UTC
- investigating May 01, 2026, 05:52 AM UTC
Our customer care team are currently experiencing a higher-than-usual support workload as a result of ongoing security updates related to recent up-stream cPanel vulnerabilities. Our team is actively working through all customer related requests as quickly as possible. However, as a result, support response times may be slightly longer than usual during this period. We thank you so much for your patience with our team, and your understanding while we continue to assist affected customers.
- resolved May 06, 2026, 10:51 PM UTC
Support operations have returned to normal following the recent cPanel security patches. All pending requests related to this event have been addressed. Thank you for your patience during this period.
Major April 28, 2026 cPanel and Webmail temporarily unavailable 2d 8h
Started Apr 28, 2026, 06:17 PM UTC· resolved May 01, 2026, 03:17 AM UTC
- investigating Apr 28, 2026, 06:17 PM UTC
We were made aware of a possible authentication vulnerability with the cPanel control panel system which was responsibly disclosed to cPanel and on their advice we have blocked access to cPanel and WHM on all managed systems while they release an update. This has taken the cPanel interface offline intentionally while a patch is released. We expect to be back online within a couple of hours. Apologies for the inconvenience, but your security is our top priority. Your website, emails and other services are not affected.
- investigating Apr 29, 2026, 05:39 AM UTC
Patches are currently being deployed across our servers and affected systems, and access to cPanel is beginning to recover. Login functionality has already returned to normal for some customers. While some clients may still experience login issues, we encourage you to reach out to our friendly support team for assistance. We’d like to reassure you that website availability, as well as services such as DNS and email, remain active and are operating as expected. Thank you again for your patience. If you have any questions or need support, our team is available 24/7—please don’t hesitate to get in touch
- resolved May 01, 2026, 03:17 AM UTC
Our technicians have confirmed that the patch has been applied and the issue is resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. If you have further issues please don't hesitate to contact us.
Major April 22, 2026 Hosting Performance Degradation | s9513.fra1.stableserver.net 2h 21m
Started Apr 22, 2026, 12:50 PM UTC· resolved Apr 22, 2026, 03:12 PM UTC
- investigating Apr 22, 2026, 12:50 PM UTC
We have identified some higher than normal traffic on one of our server s9513.fra1.stableserver.net Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating are already working toward a solution. We will keep you updated as soon as possible.
- resolved Apr 22, 2026, 03:12 PM UTC
Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you are still experiencing any difficulties, please contact us for assistance.
Major April 22, 2026 Password reset and email verification delays 4d 20h
Started Apr 22, 2026, 10:03 AM UTC· resolved Apr 27, 2026, 06:19 AM UTC
- investigating Apr 22, 2026, 10:03 AM UTC
We are aware of a few customers experiencing some delays when receiving password reset email and verification emails. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, please reach out to our support team.
- resolved Apr 27, 2026, 06:19 AM UTC
We have seen Password reset and email verification functionality return to normal. We understand how important access to your services are and appreciate your patience while we work on a resolution. Your services would not have been effected during this time. If you have any questions or need assistance accessing your account, please contact us.
Major April 22, 2026 Hosting Performance Degradation | s15175.bom1.stableserver.net 3h 47m
Started Apr 22, 2026, 08:10 AM UTC· resolved Apr 22, 2026, 11:58 AM UTC
- investigating Apr 22, 2026, 08:10 AM UTC
We have identified some higher than normal traffic on one of our server s15175.bom1.stableserver.net. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating are already working toward a solution. We will keep you updated as soon as possible.
- resolved Apr 22, 2026, 11:58 AM UTC
Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. Old IP: 209.42.28.32 For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you are still experiencing any difficulties, please contact us for assistance.
Major April 21, 2026 Customer-Area Log in Issue 15h 47m
Started Apr 21, 2026, 01:52 AM UTC· resolved Apr 21, 2026, 05:40 PM UTC
- resolved Apr 21, 2026, 05:40 PM UTC
We've now resolved the incident. Thanks for your patience.
Major April 18, 2026 Hosting Performance Degradation - s15560.lon1.stableserver.net 1d 6h
Started Apr 18, 2026, 03:44 PM UTC· resolved Apr 19, 2026, 10:34 PM UTC
- resolved Apr 19, 2026, 10:34 PM UTC
We would like to give the final update that the fix is still in place and things have returned to normal levels. If you have any questions or need any assistance with your services, please reach out to us. We would like to thank you for your patience during this time.
Major April 17, 2026 Legacy Email Service Issue 16h 4m
Started Apr 17, 2026, 01:42 PM UTC· resolved Apr 18, 2026, 05:47 AM UTC
- resolved Apr 18, 2026, 05:47 AM UTC
We've now resolved the incident. Thanks for your patience.
Major April 14, 2026 Unusual high traffic | s4217.fra1.stableserver.net 1d 2h
Started Apr 14, 2026, 01:55 PM UTC· resolved Apr 15, 2026, 04:03 PM UTC
- resolved Apr 15, 2026, 04:03 PM UTC
We've now resolved the incident. Thanks for your patience.
Major April 13, 2026 Legacy Email Service Issue 2d 12h
Started Apr 13, 2026, 03:23 AM UTC· resolved Apr 15, 2026, 03:54 PM UTC
- resolved Apr 15, 2026, 03:54 PM UTC
We've now resolved the incident. Thanks for your patience.
Major April 2, 2026 Hosting Performance Degradation - s11748.sgp1.stableserver.net 35m
Started Apr 02, 2026, 03:38 PM UTC· resolved Apr 02, 2026, 04:13 PM UTC
- resolved Apr 03, 2026, 01:43 AM UTC
We have identified some higher than normal traffic on some of our servers. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you have any questions or need any assistance with your services, please reach out to us.
Major February 17, 2026 High Traffic Identified 42m
Started Feb 17, 2026, 02:18 PM UTC· resolved Feb 17, 2026, 03:01 PM UTC
- resolved Feb 17, 2026, 03:01 PM UTC
Following up on the diagnosis and troubleshooting by our team, we are seeing significant improvements in internet traffic and are continuing to monitor the situation. We have made changes to the IP address of some services to ensure a long-standing resolution. What do you need to do? - For clients using our name servers: No action is required - For clients using external name servers, please manually update your records. You can find the new IP in cPanel => Shared IP Address.
Major January 28, 2026 Unusually high traffic detected | s4820.usc1.stableserver.net 6h 59m
Started Jan 28, 2026, 01:33 PM UTC· resolved Jan 28, 2026, 08:33 PM UTC
- resolved Jan 28, 2026, 08:33 PM UTC
We've now resolved the incident. Action Required: For clients using our Name Servers: No action is required. The update will be handled automatically. For clients using External Name Servers: You must manually update your DNS records. Please log in to cPanel, locate your Shared IP Address, and update your domain's A Record with this new IP. Whilst we are seeing traffic return to normal levels, we will continue to monitor and ensure it remains stabilised. If you are still experiencing any difficulties, please contact us for assistance.
Major January 22, 2026 Server Incident Report - s690.lon1.mysecurecloudhost.com 9h 49m
Started Jan 22, 2026, 11:24 AM UTC· resolved Jan 22, 2026, 09:13 PM UTC
- resolved Jan 22, 2026, 09:13 PM UTC
We've now resolved the incident. Thanks for your patience.
Major January 22, 2026 Urgent Maintenance – email servers (SmarterMail) 2h 54m
Started Jan 22, 2026, 10:15 AM UTC· resolved Jan 22, 2026, 01:09 PM UTC
- resolved Jan 22, 2026, 01:09 PM UTC
We've now completed the maintenance. Thanks for your patience.
Major January 6, 2026 Live Chat Delays 3h
Started Jan 06, 2026, 06:01 AM UTC· resolved Jan 06, 2026, 09:01 AM UTC
- resolved Jan 06, 2026, 09:01 AM UTC
We've now resolved the incident and live-chat should function normally. We appreciate your patience during this time.
Major January 6, 2026 Email Issue Identified 20h 34m
Started Jan 06, 2026, 01:08 AM UTC· resolved Jan 06, 2026, 09:43 PM UTC
- resolved Jan 09, 2026, 08:10 AM UTC
On 2026-01-06 11:08:42 +1000 a faulty update began impacting mail servers, affecting a large number of systems before it could be halted. The underlying issue was traced to a broken MSODBC repository, which caused cPanel update processes (upcp) to fail. As a result, required Dovecot configuration updates were not applied. While cPanel is not expected to restart services when a configuration is invalid, this behaviour was observed during the incident and is currently under investigation by cPanel. **What we did:** Our engineering team implemented a corrective fix across all affected cPanel servers. Due to the size of the environment, this remediation took time, but all systems have now been fully updated and mail services are operating as expected. We genuinely appreciate your patience while we worked through this. System stability, reliability, and uptime remain our top priorities. If you have any questions, notice anything unusual with your webmail environment, or would like confirmation that your services are operating normally, our customer care team is available 24/7 to assist you. **What we’re improving:** To help prevent a recurrence, we’ve introduced additional monitoring around mail services and update processes so potential issues can be identified earlier and addressed more quickly. We’ve also improved coordination with cPanel update schedules to better understand the timing and impact of upstream changes before they are widely applied. These improvements allow us to respond faster, limit blast radius, and reduce the likelihood of similar issues affecting customer environments in the future. Thank you for your continued trust. We’ll continue monitoring closely and will provide further updates if needed.
Major December 5, 2025 Limited Support Availability Due to Cloudflare Network Incident 4h 19m
Started Dec 05, 2025, 09:09 AM UTC· resolved Dec 05, 2025, 01:28 PM UTC
- resolved Dec 05, 2025, 01:28 PM UTC
We've now resolved the incident. Thanks for your patience.
Major December 4, 2025 Sydney center intermittent network issue 1h 30m
Started Dec 04, 2025, 12:27 AM UTC· resolved Dec 04, 2025, 01:58 AM UTC
- resolved Dec 04, 2025, 01:58 AM UTC
The incident affecting our Sydney location has now been fully resolved. All servers and services are operating normally. Thank you for your patience and understanding while we worked to restore full functionality.
Major December 3, 2025 Webmail latency 1h 25m
Started Dec 03, 2025, 12:25 AM UTC· resolved Dec 03, 2025, 01:50 AM UTC
- resolved Dec 03, 2025, 01:50 AM UTC
We've now resolved the issue and webmail should function normally. Thanks for your patience.