Webcentral Outage History

Our technicians have confirmed that the patch has been applied and the issue is resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. If you have further issues please don't hesitate to contact us.

Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you are still experiencing any difficulties, please contact us for assistance.

We have seen Password reset and email verification functionality return to normal. We understand how important access to your services are and appreciate your patience while we work on a resolution. Your services would not have been effected during this time. If you have any questions or need assistance accessing your account, please contact us.

Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. Old IP: 209.42.28.32 For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you are still experiencing any difficulties, please contact us for assistance.

We've now resolved the incident. Thanks for your patience.

We would like to give the final update that the fix is still in place and things have returned to normal levels. If you have any questions or need any assistance with your services, please reach out to us. We would like to thank you for your patience during this time.

We've now resolved the incident. Thanks for your patience.

We've now resolved the incident. Thanks for your patience.

We have identified some higher than normal traffic on some of our servers. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you have any questions or need any assistance with your services, please reach out to us.

Following up on the diagnosis and troubleshooting by our team, we are seeing significant improvements in internet traffic and are continuing to monitor the situation. We have made changes to the IP address of some services to ensure a long-standing resolution. What do you need to do? - For clients using our name servers: No action is required - For clients using external name servers, please manually update your records. You can find the new IP in cPanel => Shared IP Address.