Webcentral experienced a major incident on June 22, 2026, lasting 14h 26m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 22, 2026, 01:33 AM UTC
We are aware of a small subset of customers having intermittent disruptions to their Legacy OX Mail Service. You may see the error reference 4.3.1 when sending emails. We want to assure you that our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the meantime, [please reach out to our support team.](https://webcentral.au/about/support)
- investigating Jun 22, 2026, 06:43 AM UTC
We are still monitoring the OXMail issue however we have seen sending and receiving return to normal for the effected email addresses. If you have any questions, experience any other errors when sending or receiving emails, please contact us as soon as possible.
- resolved Jun 22, 2026, 03:59 PM UTC
We've now resolved the incident. Thanks for your patience.