Webcentral experienced a major incident on May 1, 2026, lasting 5d 16h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 01, 2026, 05:52 AM UTC
Our customer care team are currently experiencing a higher-than-usual support workload as a result of ongoing security updates related to recent up-stream cPanel vulnerabilities. Our team is actively working through all customer related requests as quickly as possible. However, as a result, support response times may be slightly longer than usual during this period. We thank you so much for your patience with our team, and your understanding while we continue to assist affected customers.
- resolved May 06, 2026, 10:51 PM UTC
Support operations have returned to normal following the recent cPanel security patches. All pending requests related to this event have been addressed. Thank you for your patience during this period.