Webcentral experienced a major incident on July 2, 2026, lasting 9h 54m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 02, 2026, 04:03 AM UTC
We are aware of a few customers having intermittent disruptions to their Legacy OX Mail services. Our infrastructure team are working on this as a priority to resolve this matter. If you would like to discuss migrating to a modern email system, our team can also answer any questions you have and start the process. For any assistance in the meantime or to check if you are effected, [please reach out to our support team.](https://webcentral.au/about/support)
- investigating Jul 02, 2026, 09:58 AM UTC
The server responsible for our email service is now functioning and operating normally. We are monitoring the server to ensure stability. Email services should function normally. If you still encounter any issues or notice anything unusual, please don't hesitate to reach out to our support team
- resolved Jul 02, 2026, 01:57 PM UTC
We've now resolved the incident. Thanks for your patience.