Webcentral incident

Password reset and email verification delays

Major Resolved View vendor source →

Webcentral experienced a major incident on April 22, 2026, lasting 4d 20h. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 10:03 AM UTC
Resolved
Apr 27, 2026, 06:19 AM UTC
Duration
4d 20h
Detected by Pingoru
Apr 22, 2026, 10:03 AM UTC

Update timeline

  1. investigating Apr 22, 2026, 10:03 AM UTC

    We are aware of a few customers experiencing some delays when receiving password reset email and verification emails. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, please reach out to our support team.

  2. resolved Apr 27, 2026, 06:19 AM UTC

    We have seen Password reset and email verification functionality return to normal. We understand how important access to your services are and appreciate your patience while we work on a resolution. Your services would not have been effected during this time. If you have any questions or need assistance accessing your account, please contact us.