Web3Auth incident

PNP SDK Service Outage - Incident Report

Resolved on October 15, 2025.

resolved Oct 15, 2025, 11:50 AM UTC

**PNP SDK Service Outage - Incident Report** **Date:** October 15, 2025 **Time:**: 10:50 UTC - 11:50 UTC **Status:** Resolved **Summary** Earlier today, a broken deployment caused a temporary service outage affecting applications utilizing the PNP SDK. The issue was identified shortly after deployment and immediately reverted, restoring normal functionality. **Impact** Only applications and services that depend on the PNP SDK experienced degraded performance or failed requests during the outage period. All other components and systems remained fully operational. **Resolution** Upon detection, the faulty deployment was quickly reverted to the previous stable version. Once reverted, all affected applications recovered automatically, and no further errors were observed.

Started
Oct 15, 2025, 11:50 AM UTC
Resolved
Oct 15, 2025, 11:50 AM UTC
Duration
–
Detected by Pingoru
Oct 15, 2025, 11:50 AM UTC

Update timeline

  1. resolved Oct 15, 2025, 11:50 AM UTC

    **PNP SDK Service Outage - Incident Report** **Date:** October 15, 2025 **Time:**: 10:50 UTC - 11:50 UTC **Status:** Resolved **Summary** Earlier today, a broken deployment caused a temporary service outage affecting applications utilizing the PNP SDK. The issue was identified shortly after deployment and immediately reverted, restoring normal functionality. **Impact** Only applications and services that depend on the PNP SDK experienced degraded performance or failed requests during the outage period. All other components and systems remained fully operational. **Resolution** Upon detection, the faulty deployment was quickly reverted to the previous stable version. Once reverted, all affected applications recovered automatically, and no further errors were observed.

  2. resolved Oct 15, 2025, 11:50 AM UTC

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