2026-04-15 - EMEA - Visibility Reporting Delays

Update timeline

1. identified Apr 15, 2026, 01:45 PM UTC

   We have detected and addressed an infrastructure issue that caused delayed information of 5 hours in our Visibility Reports service. Systems are now recovering. We apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.

2. identified Apr 15, 2026, 03:01 PM UTC

   Our systems continue returning to normal. Unfortunately, the service will need few hours to completely catch up with the pending data. We're monitoring to ensure system stability and will post our next update within 1 hour.

3. identified Apr 15, 2026, 04:06 PM UTC

   The information delays in our Visibility Reporting service are continuing to decrease as the system returns to normal. We're monitoring to ensure stability and will post our next update within 2 hours.

4. identified Apr 15, 2026, 06:04 PM UTC

   We are still working hard to resolve the delays in our Visibility Reporting service. We'll post our next update by 21:15 UTC. Thank you for your patience.

5. identified Apr 15, 2026, 09:16 PM UTC

   We are continuing to work on resolving the remaining delays in our Visibility Reporting service. Our team is actively monitoring progress and ensuring stability. We'll post our next update by 00:15 UTC. Thank you for your continued patience.

6. identified Apr 16, 2026, 12:07 AM UTC

   We continue to make steady progress in reducing the remaining delays in our Visibility Reporting service. While the system is stable and processing data as expected, a queue of pending data remains, and we estimate it may take several additional hours for all delayed information to be fully processed. Our team is actively monitoring the recovery to ensure continued stability. We’ll provide our next update by April 16, 08:30 UTC.

7. identified Apr 16, 2026, 08:34 AM UTC

   The systems are still recovering and the overall delays in our Visibility Reporting service have improved, but they are still present, and around 2 hours of max delay. While the system is stable and processing data as expected, we estimate it may take several additional hours to completely catch-up. Our team is actively monitoring the recovery to ensure continued stability. We’ll provide our next update in the next 6 hours or earlier.

8. identified Apr 16, 2026, 02:26 PM UTC

   Recovery has slowed due to today’s peak traffic, but all systems are stable and actively processing data. As demand decreases, we expect the recovery pace to improve. It may take several more hours to fully process all pending data. Our team is closely monitoring the situation to ensure ongoing stability. We’ll share our next update within 6 hours, or sooner if anything changes.

9. identified Apr 16, 2026, 08:14 PM UTC

   We’ve added additional resources to support recovery efforts. The system remains stable and is actively working through the remaining backlog. While delays continue to improve, it will still take several more hours for the Visibility Reporting service to catch up on pending data. Our team continues to closely monitor progress to ensure stability. We’ll provide our next update by April 17th, 07:00 UTC. Thank you for your continued patience.

10. monitoring Apr 16, 2026, 11:00 PM UTC

    The Visibility Reporting service has fully caught up, and all delayed data has now been processed. The system is operating normally. We’ll continue to monitor closely for the next 60 minutes to ensure sustained stability before closing this incident. Thank you for your patience throughout the recovery.

11. resolved Apr 16, 2026, 11:54 PM UTC

    We are no longer experiencing delays in our Visibility Reporting service and this event is now resolved. The service is operating normally at this time.