wallee incident

Service interruption Worldline

Resolved after 1 hour 8 minutes, affecting Worldline, on February 29, 2024.

resolved Feb 29, 2024, 02:25 PM UTC

The disruption has been fixed. The following services have been restored. The cause of the disruption is still under investigation. Affected services: Processing of online transactions for Worldline CH via ep2 online Transaction authorizations for TWINT at the payment terminal Disruption start: Thursday, 29th February 2024, 13:17 CET Disruption end: Thursday, 29th February 2024, 13:40 CET Affected system: Processing of transactions using the ep2 protocol

Started
Feb 29, 2024, 01:17 PM UTC
Resolved
Feb 29, 2024, 02:25 PM UTC
Duration
1h 8m
Detected by Pingoru
Feb 29, 2024, 01:17 PM UTC

Affected components

Worldline

Update timeline

  1. investigating Feb 29, 2024, 01:17 PM UTC

    The following services are currently partially disrupted. The cause of the disruption is currently being investigated. Affected services: Processing of incoming online transactions for Worldline EU via ep2 online via the Internet Processing of online transactions for Worldline EU via ep2 online Disruption start: Thursday, February 29, 2024, 13:17 CET Disruption end: TBD Affected system: Processing of transactions using the ep2 protocol (reference system)

  2. resolved Feb 29, 2024, 02:25 PM UTC

    The disruption has been fixed. The following services have been restored. The cause of the disruption is still under investigation. Affected services: Processing of online transactions for Worldline CH via ep2 online Transaction authorizations for TWINT at the payment terminal Disruption start: Thursday, 29th February 2024, 13:17 CET Disruption end: Thursday, 29th February 2024, 13:40 CET Affected system: Processing of transactions using the ep2 protocol

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