wallee incident

Service interruption Nexi (Ecommerce)

Resolved after 1 hour 58 minutes, affecting Concardis / Nets, on April 15, 2024.

resolved Apr 15, 2024, 10:58 AM UTC

The error has been resolved. The Nexi processor is running smoothly again. We apologise for the inconvenience caused.

Started
Apr 15, 2024, 09:00 AM UTC
Resolved
Apr 15, 2024, 10:58 AM UTC
Duration
1h 58m
Detected by Pingoru
Apr 15, 2024, 09:00 AM UTC

Affected components

Concardis / Nets

Update timeline

  1. investigating Apr 15, 2024, 09:00 AM UTC

    We are currently investigating reports of a possible partial service interruption at Nexi. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  2. resolved Apr 15, 2024, 10:58 AM UTC

    The error has been resolved. The Nexi processor is running smoothly again. We apologise for the inconvenience caused.

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