wallee incident

Service interruption with Shopify

Resolved after 1 hour 45 minutes, affecting E-Commerce Payment Processing, on June 27, 2024.

resolved Jun 27, 2024, 10:25 AM UTC

The error has been resolved. The service with Shopify is running smoothly again. We apologise for the inconvenience caused.

Started
Jun 27, 2024, 08:40 AM UTC
Resolved
Jun 27, 2024, 10:25 AM UTC
Duration
1h 45m
Detected by Pingoru
Jun 27, 2024, 08:40 AM UTC

Affected components

E-Commerce Payment Processing

Update timeline

  1. investigating Jun 27, 2024, 08:40 AM UTC

    We are currently investigating reports of a possible partial service interruption with Shopify. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  2. investigating Jun 27, 2024, 09:04 AM UTC

    The cause of the disruption has been identified and working to resolve the issue is our top priority. As soon as the problem is solved, we will announce this.

  3. resolved Jun 27, 2024, 10:25 AM UTC

    The error has been resolved. The service with Shopify is running smoothly again. We apologise for the inconvenience caused.

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