wallee incident

Service interruption (Portal)

Resolved after 5 hours 27 minutes, affecting Merchant Portal, on September 16, 2024.

resolved Sep 16, 2024, 12:47 PM UTC

The error has been resolved. The service is running smoothly again. We apologise for the inconvenience caused.

Started
Sep 16, 2024, 07:19 AM UTC
Resolved
Sep 16, 2024, 12:47 PM UTC
Duration
5h 27m
Detected by Pingoru
Sep 16, 2024, 07:19 AM UTC

Affected components

Merchant Portal

Update timeline

  1. investigating Sep 16, 2024, 07:19 AM UTC

    We are currently investigating reports of a partial service interruption of the portal. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  2. resolved Sep 16, 2024, 12:47 PM UTC

    The error has been resolved. The service is running smoothly again. We apologise for the inconvenience caused.

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