Service Interruption - SIM Cards on POS

Update timeline

1. investigating Nov 12, 2025, 09:19 AM UTC

   We are sorry to inform you that the internet connection through SIM Card is temporarily unavailable due to a technical issue on our SIM Provider site- We would like to inform you that yesterday's disruption may still be affecting your devices with the SIM cards. In some cases, devices may still be unable to establish a data connection. Our Partner is continuing to work around the clock to resolve the issue and will keep you informed. Thank you for your patience.

2. identified Nov 12, 2025, 11:01 AM UTC

   We update you regarding the ongoing service interruption affecting SIM Card Connection Resolution Progress: Our SIM Provider is currently analysing the problem in order to fix it as quickly as possible. We will inform you as soon as we have more information. Workaround: Please use your Wi-Fi Connection Instructions for activating WiFi: Settings Device settings Code: 2005 WiFi configuration Select WiFi network and connect Deactivate mobile data Settings Device settings Code: 2005 GSM configuration Switch off mobile data We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

3. resolved Nov 13, 2025, 10:19 AM UTC

   The database cleanup is complete, and we can see that many of the SIM cards are back online. However, we cannot rule out the possibility that isolated problems may still occur and that restarting the device may be necessary or may remedy the situation. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.