VTS experienced a minor incident on March 27, 2024 affecting Rise, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2024, 03:35 PM UTC
We have identified an issue with some periodic users and units synchronization operations which may lead to some degraded functionality such as visitor passes not working correctly. We have identified the cause of the problem and are working toward a fix
- identified Mar 27, 2024, 04:06 PM UTC
We have confirmed the impact is limited to Yardi-integrated commercial properties. We are continuing mitigation efforts and will post updates in one hour or as new information becomes available.
- monitoring Mar 27, 2024, 05:04 PM UTC
We have begun rolling out a fix and are closely monitoring results.
- resolved Mar 27, 2024, 06:30 PM UTC
We have been monitoring the fix and believe the issue has been resolved, but we will continue closely monitoring for any reoccurrences.