VTS incident

Issue with HID Access Integrations

Major Resolved View vendor source →

VTS experienced a major incident on January 14, 2025 affecting Activate and Rise, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2025, 02:39 PM UTC
Resolved
Jan 14, 2025, 04:28 PM UTC
Duration
1h 48m
Detected by Pingoru
Jan 14, 2025, 02:39 PM UTC

Affected components

ActivateRise

Update timeline

  1. monitoring Jan 14, 2025, 02:39 PM UTC

    HID is currently experiencing an outage in their authentication service. As a result, VTS can’t create or update credentials.

  2. monitoring Jan 14, 2025, 02:40 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Jan 14, 2025, 02:49 PM UTC

    For further updates, please refer to HID's status page: https://status.origo.hidglobal.com/incident/120

  4. resolved Jan 14, 2025, 04:28 PM UTC

    This incident has been resolved.