VTS experienced a minor incident on November 12, 2024 affecting Rise, lasting 153d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 12, 2024, 04:23 PM UTC
We are investigating an issue with user logins affecting customers using a Kastle integration.
- monitoring Nov 12, 2024, 05:17 PM UTC
We have made updates to some affected users for Kastle integrated properties. We are in communication with Kastle and continuing to investigate.
- monitoring Nov 12, 2024, 11:52 PM UTC
We have deployed several fixes to mitigate the impact. We are continuing to monitor and work with Kastle to address the root cause of this issue.
- monitoring Jan 07, 2025, 04:17 PM UTC
We have deployed several fixes to resolve the issue. We are continuing to monitor and work with Kastle to address the root cause.
- monitoring Feb 19, 2025, 05:36 PM UTC
We have implemented a series of fixes to alleviate the impact. We are actively monitoring the situation and collaborating with Kastle to identify and rectify the root cause of this issue. We anticipate a resolution by the end of March.
- monitoring Apr 02, 2025, 06:32 PM UTC
We are continuously monitoring the situation to ensure the fix functions as intended. Our aim is to resolve this incident by April 11th.
- resolved Apr 15, 2025, 01:28 PM UTC
This incident has been resolved.