Ongoing since 11:09 AM UTC, affecting Portal and Hosted 3CX.
We have identified the root cause of the service disruption in our SLC Datacenter as an unexpected power loss during a scheduled maintenance event by the facility provider. Systems are coming back online, but you may continue to experience degraded performance or connectivity issues while we complete our service check-outs as well as verify 3CX failover systems. We will be monitoring all systems to ensure they are fully stabilized while we await a formal Reason for Outage (RFO) report from the datacenter. Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket by emailing [email protected].
Affected components
Update timeline
- investigating Oct 26, 2026, 11:09 AM UTC
We are currently investigating alerts of service disruption in our SLC Datacenter.
- monitoring Oct 26, 2026, 01:21 PM UTC
We have identified the root cause of the service disruption in our SLC Datacenter as an unexpected power loss during a scheduled maintenance event by the facility provider. Systems are coming back online, but you may continue to experience degraded performance or connectivity issues while we complete our service check-outs as well as verify 3CX failover systems. We will be monitoring all systems to ensure they are fully stabilized while we await a formal Reason for Outage (RFO) report from the datacenter. Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket by emailing [email protected].
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