Resolved after 5 hours 39 minutes, affecting SIP Outbound Calling and Local DID and 1 more, on January 21, 2022.
Status Update: All issues are resolved with the exception of one DID provider failing to deliver calls. We are on the phone with them now and hope for a speedy resolution.
Affected components
Update timeline
- identified Jan 21, 2022, 09:11 AM UTC
We identified a problem with the Data Center's core router. Engineers are on-site and working on the issue. Please stand by for updates.
- monitoring Jan 21, 2022, 12:13 PM UTC
***Urgent Notification for STATIC IP AUTHENTICATION!! The Data Center's Core IP network is still failing. Because of this extended outage, Voxtelesys has moved all services to a alternate data center. 1. Registration authentication customers should not be impacted. 2. Customers using Static IP Authentication will need to point to our new Static IP. Please change to NEW STATIC IP AUTHENTICATION to 192.41.56.156 for both outbound and inbound calls.
- monitoring Jan 21, 2022, 02:11 PM UTC
Status Update: All issues are resolved with the exception of one DID provider failing to deliver calls. We are on the phone with them now and hope for a speedy resolution.
- resolved Jan 21, 2022, 02:51 PM UTC
All services are fully restored. We are continuing to monitor.
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