Resolved after 6 hours 27 minutes, affecting SIP Outbound Calling and Local DID and 1 more, on June 27, 2022.
At this time, the service impact event has been remediated by the soft reset of the upstream core router at our SLC facility. If any customer continues to experience issues after re-testing their service availability post 2:15 pm CST, they should contact Voxtelesys Support with an update to their service ticket.
Affected components
Update timeline
- monitoring Jun 27, 2022, 05:53 PM UTC
Between 12:30-12:45PM, we observed intermittent congestion and packet loss at our SLC datacenter. At this time, congestion and packet loss have stabilized. We will continue to monitor the issue.
- monitoring Jun 27, 2022, 05:53 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 27, 2022, 07:45 PM UTC
At this time, the service impact event has been remediated by the soft reset of the upstream core router at our SLC facility. If any customer continues to experience issues after re-testing their service availability post 2:15 pm CST, they should contact Voxtelesys Support with an update to their service ticket.
- resolved Jun 28, 2022, 12:20 AM UTC
This incident has been resolved.
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