Resolved after 4 hours, affecting Inbound eFax and Outbound eFax, on October 8, 2024.
The incident has been resolved, and successful eFax delivery rates returned to normal. Thank you for your patience as we worked to address the issue.
Affected components
Update timeline
- monitoring Oct 08, 2024, 06:17 PM UTC
We've identified an issue that may have impacted faxes sent through our eFax service between at 9:38 AM to 12:44 PM CST today. Some faxes may have been returned with the reason “Failed to Deliver - Error: Internal Failure”. A fix has been successfully implemented. If your faxes were impacted, please resend them at your convenience. We will continue to monitor. Thank you for your patience and understanding.
- resolved Oct 08, 2024, 10:17 PM UTC
The incident has been resolved, and successful eFax delivery rates returned to normal. Thank you for your patience as we worked to address the issue.
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